Virtual Gemba

GEMBA means the place where you make or do something that your customers want. In lean, GEMBA is where you can see how things are done and make them better.

Virtual GEMBA means you can visit the place where things are done without being there in person. You can use video calls, live cameras, online charts, or other tools to see and talk to your workers and customers. 

Few Benefits of Virtual GEMBA:

• Keep in touch with your people and customers in different places

• Check how well and fast things are done

• Find and fix problems right away with your team

• Give feedback and help to your workers

• Learn and share good ways of doing things

Few challenges of virtual GEMBA:

• You may not see everything that is happening in the place where things are done

• You may have technical issues with the tools you use to see and talk to your workers and customers

• You may have communication problems due to different languages, cultures, or time zones

• You may lose some of the human connection and trust that you have when you visit the place where things are done in person

Are you a leader and how often you engage in GEMBA?