Terms of Use

OLFANA — TERMS OF USE

Last updated: 17 September 2026

Applies to: Olfana for Android (com.velanta.olfana) and iOS

1. OPERATOR AND AGREEMENT

Olfana is operated by Velanta (Private) Limited (“Velanta”, “Olfana”, “we”, “us” or “our”).

Registered address:

House No. 92, Sitara Valley Phase 3
Faisalabad, Punjab 38000
Pakistan

Contact:

olfanasupport@gmail.com

These Terms govern your access to and use of Olfana.

By creating an account or using Olfana, you agree to these Terms, our Privacy Policy and our Community Guidelines. If you do not agree, do not use Olfana.

These Terms do not claim that Olfana records a separate consent event beyond the actions and records actually described in the Privacy Policy.

2. ELIGIBILITY

You must be at least 16 years old and legally capable of accepting these Terms.

Olfana is not directed to children. If the law where you live requires a higher minimum age or another person’s consent, that requirement also applies.

Do not create or use an account if applicable law prohibits you from doing so.

We may restrict or remove an account created in violation of these eligibility requirements.

3. ACCOUNTS AND SECURITY

You must provide accurate registration information and keep it reasonably up to date.

You must not:

• Impersonate another person
• Create a misleading identity
• Misrepresent your relationship with a brand or organisation
• Falsely claim a partnership, endorsement or relationship with Olfana

You are responsible for protecting access to your account and devices and for activity conducted through your account, except to the extent caused by our failure to use reasonable care.

If you believe your account has been compromised, contact us promptly at:

olfanasupport@gmail.com

We may secure, restrict or suspend an account while investigating suspected compromise, fraud or abuse.

Email and password authentication is provided through Firebase Authentication.

Google and Apple authentication may also be available and remain subject to the applicable terms of those providers.

Some parts of Olfana may be browsed as a guest. Creating content and accessing protected account features requires an eligible, authenticated account and, where required, a verified email address.

4. COMMUNITY CONTENT AND THE LICENCE YOU GRANT

“User Content” includes content that you submit or create through Olfana, including:

• Profile information and biographies
• Reviews and ratings
• Posts and captions
• Comments and replies
• Lists
• Layering combinations
• Collection notes
• Wear entries
• Brand Page submissions
• Photographs and other uploaded media

Brand Page content is also subject to Section 7.

You retain ownership of your User Content.

You grant Velanta a non-exclusive, worldwide and royalty-free licence to:

• Host and store your User Content
• Reproduce it as necessary to provide Olfana
• Resize, re-encode and process uploaded media
• Display and distribute it according to your chosen visibility
• Otherwise make it available through Olfana

This licence may be sublicensed only to service providers, such as Firebase and Cloudinary, to the extent necessary to operate Olfana.

We may use this licence only to:

• Operate, maintain, secure and improve Olfana
• Display and distribute content according to your privacy choices and the feature through which you submitted it
• Review, investigate, moderate and preserve content for safety and legal purposes
• Promote Olfana using content that is already public, with appropriate attribution where reasonably possible

The licence normally ends when the content or account is deleted.

It may continue only for:

• Copies remaining temporarily in routine provider backups
• Material retained for legal, audit, fraud-prevention or safety purposes
• Content another person legitimately reshared, quoted or incorporated into their own content
• Hosted media remaining because of the Cloudinary orphan-media limitations described in the Privacy Policy

We do not guarantee that every Cloudinary copy will be physically deleted immediately or in every failure scenario.

5. USER RESPONSIBILITIES AND PROHIBITED CONDUCT

You must own, or have all permissions and licences required for, everything you upload or submit.

You must not use Olfana to:

• Infringe copyright, trademark, privacy, publicity or other legal rights
• Upload marketing images, retailer images or personal photographs without permission
• Impersonate a person or brand
• Falsely claim authority, verification or a partnership with Olfana
• Promote counterfeit products
• Make deceptive, unsupported or dangerous product claims
• Harass, threaten or bully another person
• Promote hatred against people or protected groups
• Create, solicit, distribute or facilitate child sexual exploitation or abuse
• Offer illegal goods or services
• Commit fraud or operate scams
• Publish deceptive or malicious links
• Distribute malware
• Scrape or interfere with the service
• Evade rate limits
• Automate abusive activity
• Manipulate ratings, reviews, follows, likes, saves or other engagement
• Publish paid, gifted, commissioned or otherwise incentivised reviews without clear disclosure
• Bypass or attempt to bypass privacy, authentication, moderation, media or other security controls

The Community Guidelines provide additional practical rules and form part of these Terms.

6. REVIEWS AND FRAGRANCE INFORMATION

Reviews and ratings must reflect genuine opinions and experiences.

Honest and respectful criticism, including negative reviews, is permitted.

Brands must not misuse reports, pressure or other tools to suppress legitimate criticism.

Fragrance notes, ingredients, performance, prices, availability, provenance and other catalogue information may be incomplete, subjective, inaccurate or change over time.

Olfana does not guarantee the:

• Accuracy of catalogue or community information
• Authenticity of a fragrance or seller
• Quality or safety of a product
• Availability of a product
• Performance or suitability of a fragrance

Content on Olfana is not medical advice and must not be used to diagnose or treat a health condition.

Fragrances may cause allergies, irritation or other reactions. Check current ingredients, warnings and instructions with the manufacturer and seek advice from a qualified professional where appropriate.

7. BRAND PAGES AND CATALOGUE SUBMISSIONS

Brand Pages are managed by authorised representatives through roles such as owner, admin or editor. Different roles may have different permissions.

Anyone creating, claiming or managing a Brand Page must:

• Have authority to represent the relevant brand
• Provide accurate information
• Own or have permission to use every submitted logo, cover image, product image, description, trademark and other item
• Keep the Brand Page and its contact information reasonably current
• Notify Olfana if their authority to represent the brand ends

Verification records an administrative outcome based on the information available to us.

Verification is not:

• An endorsement
• A warranty
• A partnership with Olfana
• A guarantee of identity in every circumstance
• Certification of every product or marketing claim

Brand representatives remain responsible for the accuracy, legality and continuing currency of their Brand Page, contact details, posts and catalogue submissions.

We may:

• Request evidence of authority or ownership
• Reject or return verification applications
• Reject or return catalogue submissions
• Correct catalogue information
• Restrict a manager’s role
• Suspend or close a Brand Page
• Remove access when authority, accuracy, rights or compliance cannot be established

Brand Pages must not imply a partnership with or endorsement by Olfana unless we have expressly confirmed one.

Published fragrance records may remain as unavailable, discontinued or historical references when community reviews, collections, lists or wear history depend on them.

Disabling or removing a catalogue listing does not automatically erase legitimate community history associated with that fragrance.

8. SPONSORED CONTENT

Olfana may display clearly identified first-party sponsored posts from verified Brand Pages.

A sponsored post remains subject to the same content, reporting and moderation rules as an ordinary Brand Page post.

Sponsorship does not guarantee or certify a:

• Brand
• Seller
• Fragrance
• Product claim
• Product’s authenticity
• Product’s safety
• Product’s quality

Sponsored status must not affect community-review scores.

Brands, managers and members must not disguise paid promotion, gifts, commissions or incentives as independent reviews.

Olfana does not claim to operate third-party behavioural advertising. The Privacy Policy explains the limited information used to deliver and measure Olfana-sponsored posts.

9. EXTERNAL SERVICES AND PURCHASES

Olfana does not sell fragrances and does not process consumer:

• Purchases
• Payments
• Deliveries
• Returns
• Refunds
• Warranties

Brand Page website, Instagram, WhatsApp and email buttons open external services.

Any communication or purchase takes place directly between you and the external brand, seller or service.

Olfana is not a party to that transaction and does not guarantee the:

• Seller
• Product
• Authenticity of a product
• Payment process
• Delivery
• Return
• Refund
• Warranty

Review the external party’s terms and privacy practices before proceeding.

Nothing in these Terms removes a consumer right that applicable law does not permit Olfana or a seller to exclude.

10. MODERATION AND ENFORCEMENT

To protect Olfana and its users, we may:

• Review reports and content
• Reduce content visibility where technically supported
• Hide or remove content
• Reject or return catalogue submissions
• Restrict features or Brand Page management roles
• Suspend or terminate accounts or Brand Pages
• Preserve relevant evidence
• Notify authorities when legally required
• Notify authorities when reasonably necessary to address a credible and immediate safety risk

Enforcement decisions may depend on:

• Severity
• Available evidence
• Context
• Repetition
• Safety considerations
• Applicable law

We may act without advance notice where reasonably necessary.

Technical signals may help identify abuse or prioritise review. These Terms do not claim that Olfana operates automated content moderation or that every violation will be detected.

We do not promise a fixed moderation-response time.

11. REPORTING AND REQUESTS FOR REVIEW

Eligible users may report supported content, accounts and Brand Pages through available in-app reporting controls.

Users may also block other members.

Copyright, trademark, image-rights, safety and other legal complaints may be sent to:

olfanasupport@gmail.com

If you believe a moderation decision affecting you was incorrect, you may request a review by emailing the same address.

Your request should identify the relevant:

• Account
• Brand Page
• Content
• Moderation action

Do not send your password or unnecessary sensitive information.

If an in-app appeal process becomes available, you may use it instead.

A request for review does not guarantee reinstatement, reversal or a decision within a fixed period.

If there is an immediate danger, contact your local emergency services first. Do not rely on an Olfana report as an emergency service.

12. INTELLECTUAL-PROPERTY COMPLAINTS

Olfana does not claim to have a registered United States DMCA agent.

A copyright, trademark, photograph or other rights complaint should be sent to:

olfanasupport@gmail.com

The complaint should include:

1. Your identity and contact information.

2. Identification of the protected work, image, trademark or other right.

3. Identification of the exact Olfana content, account or Brand Page concerned.

4. An explanation of the alleged infringement.

5. A statement that you have a good-faith belief that the disputed use is not authorised by the rights holder, its agent or the law.

6. A statement that the information in your complaint is accurate and that you own the relevant right or are authorised to act for its owner.

7. Your physical or electronic signature, which may be your typed full legal name.

If your content is removed or restricted, you may respond with:

• Your identity and contact information
• Identification of the affected content
• An explanation of why you believe the decision was incorrect
• Evidence showing ownership, permission, licence or mistake
• A good-faith and accuracy statement
• Your physical or electronic signature or typed full legal name

We may:

• Keep the content restricted
• Restore the content
• Request additional evidence
• Refer the parties to an appropriate legal process
• Suspend or terminate repeat infringers

This process does not replace any notice, counter-notice or remedy required by applicable law.

13. PRIVACY

Our Privacy Policy explains:

• What personal data Olfana processes
• Visibility and privacy choices
• Service providers
• International processing and transfers
• Retention
• Account deletion

The Privacy Policy forms part of your agreement with us.

These Terms do not expand the uses of personal data described in the Privacy Policy.

14. AVAILABILITY AND CHANGES

Olfana and its individual features may change, be interrupted, be restricted or be discontinued.

Availability may vary according to:

• Country
• Platform
• Account status
• Verification status
• User or Brand Page role
• Moderation status

We do not promise uninterrupted, completely secure or error-free operation.

Maintenance, provider failures and events beyond our reasonable control may affect the service.

We may update these Terms.

We will update the date shown at the beginning of the Terms and communicate material changes reasonably, including through the application where appropriate.

Any additional consent required by applicable law will be requested separately.

15. DISCLAIMERS AND LIABILITY

Olfana is provided on an “as available” basis.

To the maximum extent permitted by applicable law, we disclaim implied warranties concerning:

• Availability
• Uninterrupted operation
• Merchantability
• Fitness for a particular purpose
• Non-infringement

These disclaimers do not affect mandatory warranties or consumer rights that cannot lawfully be excluded.

To the maximum extent permitted by applicable law, Velanta is not liable for:

• Indirect loss
• Incidental loss
• Special or consequential loss
• Loss of profit
• Loss of opportunity
• Loss of data
• Loss caused by third-party content
• Loss caused by sellers or external services

We do not create an artificial subscription-based monetary liability cap for a service that is currently free.

Velanta’s liability is limited only to the maximum extent permitted by applicable law.

Nothing in these Terms excludes or limits liability for:

• Fraud
• Fraudulent misrepresentation
• Wilful misconduct
• Death or personal injury where such liability cannot lawfully be excluded
• Any other liability or statutory right that applicable law makes non-excludable

16. PROPORTIONATE INDEMNITY

To the extent permitted by law, you agree to indemnify Velanta against a third-party claim and the reasonable, directly resulting costs or losses caused by:

• Your unlawful User Content
• Your infringement of another person’s rights
• Your fraudulent representation
• Your material violation of these Terms

For Brand Page owners and managers, this includes:

• Unauthorised claims of brand representation
• Unlawful Brand Page content
• Unlawful catalogue materials
• Media or trademarks used without the necessary rights

Where practicable, we will provide reasonable notice of a claim and allow reasonable cooperation in its defence.

This obligation does not apply to the extent a claim was caused by Velanta.

It does not remove mandatory consumer rights or impose liability where applicable law does not permit it.

17. TERMINATION AND ACCOUNT DELETION

You may stop using Olfana at any time.

You may request permanent account deletion through Settings or through the support route described in the Privacy Policy.

Account deletion is permanent.

The deletion process may be resumable following a partial failure, but information already deleted may not be recoverable.

Certain information may remain for the reasons and periods described in the Privacy Policy, including:

• Reports
• Moderation and audit evidence
• Brand Page records
• Commercial records
• Provider backups
• Blocks placed by other users
• Orphaned hosted media

Brand Page media and Brand Page-authored records do not necessarily belong to one manager’s personal account and may remain after that manager deletes their account.

Deleting an Olfana account does not necessarily remove Olfana’s Apple authorisation from the applications listed in your Apple account settings.

We may restrict, suspend or terminate access because of:

• A violation of these Terms or the Community Guidelines
• A credible safety or security risk
• A legal requirement
• Prolonged discontinuation of the service

Sections that must logically survive termination continue to apply, including provisions concerning:

• Ownership
• Licence exceptions
• Safety and audit retention
• Liability
• Indemnity
• Disputes

18. GOVERNING LAW, DISPUTES AND CONTACT

These Terms are governed by the laws of Pakistan.

This does not deprive you of mandatory consumer or other legal protections that apply under the law of your country.

Before starting a formal dispute, please contact:

olfanasupport@gmail.com

This gives us a reasonable opportunity to investigate and address the issue.

Subject to mandatory local consumer law, the courts with jurisdiction in Faisalabad, Punjab, Pakistan will have jurisdiction.

These Terms do not require arbitration.

Velanta (Private) Limited

House No. 92, Sitara Valley Phase 3
Faisalabad, Punjab 38000
Pakistan

Email:

olfanasupport@gmail.com