Course Details

Intercultural Communication and Conflict Resolution is a growing area of importance considering the pace and volume of global transactions.  The ease of global communication using technology, the abundance of cheaper transportation costs, and the frequency of businesses using cross-border talent is fostering millions of interactions a day between people of different cultures.  Examine how the process of communication can be further complicated during interactions between people of different cultures. The topics of stereotypes, generalizations, communication styles, communication strategies, and communication orientations will be explored.

Learning Objectives

• Explain the dimensions of intercultural interactions that add to conflict

• Analyze the dynamics of intercultural interactions

• Plan strategies for success in intercultural interactions

Skills covered

• Active Listening

• Communication

• Management

• Collaboration