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In this lecture, we give the basic definitions of quality, quality improvement, and other quality engineering terminology. We also discuss the historical development of quality improvement methodology. A brief discussion of some management and business aspects for implementing quality improvement is also given.
In this lecture, the concept of quality cost is presented. The quality cost contains prevention cost, appraisal cost, internal and external failure costs. The links between quality and productivity as well as between quality and cost are also introduced.
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