This lecture provides an introduction and overview of performance management. First, it begins with the nature, aims, characteristics, concerns and guiding principles of performance management. This lecture then will focus on the performance management at the organizational level.

This lecture starts with discussion of previous studies related to organizational performance. The concept of organizational effectiveness is then provided. Finally, five categories of performance measures are discussed, i.e., accounting, operational, market-based, survival, and economic value measures. 

This lecture offers an introduction to the topic of impact evaluation. First, it discusses why an impact evaluation might be undertaken and when it is worthwhile to do so. Next, it reviews various methods that can be used to estimate program impacts, i.e., randomized controlled trial, instrumental variables, regression discontinuity design, difference-in-differences, and matching. Lastly, it reviews common challenges encountered during implementation.