Getting Error 5005 on your Firestick? You're not alone. This frustrating error code pops up most often when streaming Crave TV, but it can also hit Prime Video, Disney+, and other apps on your Amazon Fire Stick. The good news is that Error 5005 is almost always fixable in under five minutes. This guide walks you through every solution, starting with the fastest fixes first.
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Corrupted cache files stored on your Firestick
Expired or broken login authentication tokens
Weak or unstable WiFi connection
Outdated app version with known bugs
Software glitches after a Firestick update
Crave TV users see this error most frequently because of how the app handles authentication. But the fixes below work for any streaming app throwing Error 5005.
Fix #1 - Force Stop and Clear Cache
This fixes Error 5005 for most people in under a minute.
Step 1: From the Firestick home screen, go to Settings
Step 2: Select Applications
Step 3: Select Manage Installed Applications
Step 4: Scroll down and find the app giving you the error (Crave, Prime Video, etc.)
Step 5: Select the app, then choose Force Stop and confirm
Step 6: Select Clear Cache
Important: Don't select Clear Data yet. That will log you out. Just clear the cache first and test the app again.
Fix #2 - Restart Your Firestick Properly
Turning off your TV doesn't restart your Firestick. The device stays powered on. Here's how to actually restart it:
Option A - Software Restart: Go to Settings, then My Fire TV, then Restart. Wait for it to fully reboot.
Option B - Hard Restart: Unplug your Firestick from power completely. Wait 30 seconds. Plug it back in. This clears the memory more thoroughly than a software restart.
Try opening the app again after the restart completes.
Fix #3 - Re-Login to the App (Crave TV Specific)
If you're seeing Error 5005 on Crave TV specifically, the problem is often a corrupted authentication token. Signing out and back in forces a fresh connection to Crave's servers.
Step 1: Go to Settings, then Applications, then Manage Installed Applications
Step 2: Find Crave and select it
Step 3: Select Clear Data (this will log you out)
Step 4: Open Crave and sign in again with your credentials
This works because Crave's login tokens expire or get corrupted over time. A fresh login creates a new authentication handshake.
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Fix #4 - Reinstall the App
If clearing cache and re-logging didn't work, a full reinstall removes any corrupted files and gives you the latest app version.
Step 1: Navigate to the app on your Firestick home screen
Step 2: Hold down the Options button on your remote (three horizontal lines)
Step 3: Select Uninstall and confirm
Step 4: Go to the App Store and search for the app
Step 5: Download and install it fresh
Step 6: Sign back in
This completely removes the old installation and replaces it with a clean copy.
Fix #5 - Check Your Internet Connection
Error 5005 can mean your Firestick lost its connection to the streaming servers. Even if other devices work fine, your Firestick might have a weak signal.
Step 1: Go to Settings, then Network
Step 2: Select your WiFi network
Step 3: Check the signal strength
If it says Weak or Fair, try these options:
Move your router closer to your Firestick
Forget the network and reconnect fresh
Use an ethernet adapter for a wired connection (Fire TV Stick 4K and newer support this)
A wired connection is always more stable than WiFi for streaming.
Fix #6 - Factory Reset (Last Resort)
If nothing else works, a factory reset eliminates any software corruption causing Error 5005. This erases everything on your Firestick and returns it to like-new condition.
Step 1: Go to Settings
Step 2: Select My Fire TV
Step 3: Select Reset to Factory Defaults
Step 4: Confirm and wait for the reset to complete
After the reset, you'll need to set up your Firestick again and reinstall all your apps. Only use this option if the other fixes didn't work.
How to Prevent Error 5005
Keep your streaming apps updated - outdated apps cause most errors
Restart your Firestick once a week to clear temporary files
Clear app caches monthly before problems start
Use a strong WiFi connection or wired ethernet
Sign out and back into streaming apps every few months to refresh authentication
Related Firestick Errors
If you're seeing a different error code, these guides might help:
Firestick Error 500
Firestick Error 5004
Crave TV Not Working on Firestick
Firestick Won't Connect to WiFi
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