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Mark Miller Subaru strives to deliver MEMORABLE & UNIQUE experiences for our guests by creating Love Promise Moments with HEART!
Mark Miller Subaru strives to deliver MEMORABLE & UNIQUE experiences for our guests by creating Love Promise Moments with HEART!
Honesty
Honesty
Empathy
Empathy
Appreciation
Appreciation
Respect
Respect
Trust
Trust
Reach out to us at: HEART@mmsubaru.com
In 2022 Subaru launched Love Promise University with the goal of enhancing the guest experience and making exceptional customer care our next competitive advantage.
In 2022 Subaru launched Love Promise University with the goal of enhancing the guest experience and making exceptional customer care our next competitive advantage.
They announced Customer Commitment Pillars to mirror the Community Commitment Pillars. These new pillars are Honesty, Empathy, Appreciation, Respect, and Trust -or- HEART for short.
2021-Subaru-LPU-Mission-Video-1-UPDATE.mp4Play with the Numbers
Play with the Numbers
See how NPS is calculated with your own numbers. While it is Detractors (1s - 6s) that are subtracted from Promoters (9s and 10s), it is important to realize that Passives (7s and 8s) also negatively impact NPS. Avoiding Detractors is a worthy goal, however we must also look for ways to move people from a "meh" experience to an extraordinary one!
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