Questionnaire

Perform the following personality test and attach the results on the last page of your application booklet

16 Personalities Test: https://www.16personalities.com/free-personality-test

Roles

The following are the available roles and job descriptions within the Member Experience Portfolio:

1. MSS (Member Seminar Series) Manager

   • In this role, you will be responsible for overseeing the Member Seminar Series held on Friday afternoons, ensuring that they are fun and engaging while being meaningful to members.

   • You will be required to:

     • Create a monthly MSS plan, working together with the Talent Growth Manager to ensure that their plans synchronize with yours.

     • Plan a weekly MSS agenda, one week in advance.

     • Organize fun & entertaining activities to be done during MSS.

     • Send out weekly posters for MSS at least 4 days in advance.

     • Synergize with other local committees in AIESEC in Kenya to host joint MSSs once a quarter.

     • Write MSS minutes and submit them by 10 a.m. the next day.

2. Communications manager

   • In this role, you will be responsible for managing important communications made to members of AIESEC in Strathmore members.

   • You will be required to:

     • Act as a bridge between the local committee's executive board and members in terms of relaying important communications.

     • Manage all communication made within the AIESEC in Strathmore WhatsApp group.

     • Keep track of and send out birthday messages for members of AIESEC in Strathmore.

     • Inform members of all national conferences and events at least 1 month prior. You will be required to communicate with the National Vice President of the Member Experience portfolio for this.

     • Send out national and local surveys to the members via the AIESEC in Strathmore WhatsApp group.

     • Organize fun online activities and games in the AIESEC in Strathmore WhatsApp group once a week.

     • Keep track of active and inactive members on the AIESEC in Strathmore WhatsApp group and inform their respective Team Leaders and the Productivity Managers.

     • Reach out to the National Vice President of the Member Experience portfolio and the International Relations Managers (in the OGV and OGTa portfolios) to find out if there are any national or international event organizing committee opportunities available or national or international conferences available monthly.

3. Productivity Manager 

   • In this role, you will be responsible for monitoring the performance of the members of AIESEC in Strathmore.

   • You will be required to:

     • Manage the toolkits used in the Local Committee, including the AIESEC in Strathmore Human Resource Toolkit, Performance Tracking toolkit, and MSS Attendance Toolkit.

     • Ensure that the Performance Tracking toolkit is up-to-date through regular check-ins with Team Leaders to ensure that they are updating the performance of their members in the toolkit.

     • Work with the Team Leaders (TLs) of all portfolios to evaluate the performance of members in the organization and identify members for Rewards & Recognition and those who need to improve their performance.

     • Track member attendance during MSS and other AIESEC events and activities, and regularly update the attendance records in the MSS attendance toolkit.

     • Identify gaps in onboarding through feedback from Team Leaders.

4. Talent Growth Manager

   • In this role, you will be responsible for ensuring that the members of AIESEC in Strathmore are developing useful skills through fun and engaging, but meaningful skill development sessions.

   • You will be required to:

     • Develop a list of skills that would be beneficial for members to learn.

     • Identifying gaps in general AIESEC knowledge.

     • Make a calendar as a planner for the skill development sessions every quarter and manage it through the quarter.

     • Organize creative and fun activities for each MSS for skill development sessions based on the identified gaps and skills.

     • Invite external guests and alumni to facilitate the sessions where possible.

Questions

In this section, only answer the questions for the role you are applying for.

MSS Manager

1. What experience do you have in organizing or facilitating events?

2. How would you ensure the MSS sessions are engaging and impactful for members?

3. If attendance at an MSS event drops, how would you address this?

4. What creative strategies would you implement to ensure members feel connected and empowered during MSS?

5. Write a complete MSS Agenda

6. Draft a detailed MSS plan for one month.

Communications Manager

1. Create an MSS poster. Additionally, include in detail your plan to engage the group before sending the poster. What’s the importance of the engagement?

2. How would you ensure effective communication of information from the Executive Board to members?

3. What tools or platforms do you prefer for communication management, and why?

4. Describe a time when you handled miscommunication in a team.

5. What strategies would you use to maintain a strong internal communications culture allowing for streamlined feedback from members?

Productivity Manager

1. How would you measure and improve the productivity of members in the organization?

2. What systems or processes would you put in place to track progress on team goals?

3. How do you ensure accountability without micromanaging?

4. What would you do if team members consistently missed deadlines?

5. What is your understanding of rewards and recognition and its importance to an organization? Come up with Reward and Recognition suggestions for the organization.

Talent Growth Manager

1. What strategies would you use to identify and address skill gaps among members? How would you gather feedback from members about their development needs?

2. Describe a time when you facilitated a workshop or learning session. What made it effective?

3. How would you measure the success of your skill development plans?

4. How would you keep education materials engaging and relevant for members?

5. How do you ensure that development plans are inclusive and cater to diverse member needs?

6. Create a one-month skill-development plan. Be as detailed as possible

7. Describe a time when you supported someone’s growth. How did you do it, and what was the outcome?

Roles

The following are the available roles and job descriptions within the Finance, Legalities, and Administration Portfolio:

1. Finance Manager

   • In this role, you will be responsible for preparing and analyzing the monthly, quarterly, and full-year financial statements of the local chapter.

   • You will be tasked with the following:

     • Verify the accuracy and quality of the T-accounts from the Finance Officer before creating the financial statements.

     • Creating the three major financial statements monthly, quarterly, and annually.

     • Working with event organizing committees (OCs) to oversee and approve the financial aspects of events.

2. Finance Officer

   • In this role, you will be responsible for the following:

     • Data entry into the accounting software with particular attention paid to the T-accounts.

     • Regularly analyzing budget variances.

     • Preparing financial reports for the local executive board and national member committee with recommendations on expenditure adjustments for the organization.

3. Legalities Manager

   • In this role, you will be responsible for ensuring that the organization is compliant with the legal standards in the AIESEC Finance and Legal Standards.

   • You will be required to execute the following tasks:

     • Contracts:

       1. Drafting all contracts required by the organization, such as executive board, membership, event organizing committee contracts, and non-disclosure agreements.

       2. Distributing the contracts (executive board, membership, and event organizing committee contracts), ensuring that they are signed by the respective individuals in good time and collected for storage.

       3. You may also be required to review the template contracts required for the Outgoing Global Volunteer and Outgoing Global Talent products of AIESEC.

       4. Regular collection of the Outgoing Global Volunteer and Outgoing Global Talent contracts signed by exchange participants for storage.

       5. Drafting any contracts required (such as partnership agreements) to ensure that the agreement is in line with AIESEC in Kenya and Kenyan Laws.

     • Legalities Standard Compliance:

       1. Ensuring that the legal standards in the AIESEC Finance and Legal Standards are upheld in the local committee.

       2. Updating and reviewing the organization's legal repository at quarterly intervals to ensure that the entity is compliant with the legal standards in the AIESEC Finance and Legal Standards.

     • The Local Compendium:

       1. You will be the first point of reference for any clarification of a matter regarding the content in the local compendium.

       2. You will be responsible for updating the local compendium following any amendments made to it during Local Legislative Meetings.

     • Local Legislative Meetings:

       1. You will be responsible for overseeing the Local Legislative Meetings (LLMs) in the organization at least twice a year, ensuring that:

          • The quorum for the meetings is met.

          • Proxy letters are distributed in advance, signed, and collected before the meetings.

          • A Chair and Secretary are appointed for the meetings in advance, and the proceedings flow as outlined in the local compendium.

          • The minutes of the meeting are shared with the plenary in good time.

4. Data Protection Officer

   • In this role, you will be required to perform the following tasks:

     • Crafting a policy for data management in the local committee in compliance with GDPR (Global Data Protection Regulation) and educating the Local Chapter Vice Presidents (LCVPs) on proper data management practices.

     • Review and approve the non-disclosure agreement document drafted by the Legalities Manager.

     • Management of all organization data on the local committee's Google Drive in compliance with the GDPR (Global Data Protection Regulation) for the current year and previous years to ensure the organization of data for easy access.

     • Ensuring compliance of all portfolios in data management with quarterly data management reviews of all portfolios.

Questions

In this section, only answer the questions for the role you are applying for.

Finance Manager

1. What is the role of the FLA portfolio within the LC?

2. What are the AIESEC Financial Standards?

3. What is your understanding of accounting on an accrual basis? 

4. What is your understanding of the basic financial statements and their purpose?

5. Explain the process of creating a financial statement.

6. Briefly explain the concept of double-entry bookkeeping with a simple diagram.

7. How would you deal with a debtor who owes AIESEC money and is past due in payment?

8. What are OCs, and why is it important for FLA to work closely with them?

9. Are you familiar with Excel and/or any other accounting software?

Finance Officer

1. What is the role of the FLA portfolio within the LC?

2. Briefly explain the concept of double-entry bookkeeping with a simple diagram.

3. What is your understanding of the basic financial statements and their purpose?

4. Are you familiar with Excel and/or any other accounting software?

Legalities Manager

1. What is your understanding of the legal standards and their relevance as outlined in the AIESEC Finance and Legal Standards? 

2. List down at least 4 legal documents that AIESEC in Strathmore is required to have in compliance with these legal standards.

3. Give a brief outline of the contract you would draft for members of AIESEC in Strathmore, explaining the sections that you would have in the contract.

4. What is your understanding of the local compendium and its importance to AIESEC in Strathmore?

Data Protection Officer

1. What is the role of the FLA portfolio within the LC?

2. How familiar are you with Excel/Google Sheets (0 - 10)?

3. How would you rate your organization skills (0 - 10)?

4. What is your understanding of GDPR (Global Data Protection Regulation) and its relevance to AIESEC in Strathmore?

5. Briefly explain the 7 principles of GDPR.

6. Briefly explain at least 3 dos and don'ts that you would advise based on GDPR.

7. Draft a policy for data management in AIESEC in Strathmore in compliance with GDPR, explaining how you would go about implementing and evaluating its success in the organization.

Roles

The following are the available roles and job descriptions within the University and Alumni Relations Portfolio:

1. University and Parent Relations

   • In this role, your job will be to ensure that the image that AIESEC in Strathmore projects to Strathmore University is in line with its mission and values. 

   • In addition, you will be responsible for ensuring that AIESEC in Strathmore presents itself to the parents of the organization's members as an organization that fosters the development of its members' leadership skills through experience in challenging environments and meaningful engagement.

   • You will be required to:

     • Regularly engage with key university staff members to update them on AIESEC in Strathmore activities.

     • Maintain and consistently cultivate meaningful relationships with key university staff members to facilitate tasks that may require the university's assistance/approval.

     • Develop a parent database at the beginning of the year for the parents of AIESEC in Strathmore members.

     • Regularly update parents on AIESEC in Strathmore activities, ensuring to share the calendar of events at the beginning of the year and update them on upcoming events in due time, at least a month in advance.

     • Lead the planning of the annual AIESEC in Strathmore Parents' Day event.

2. Alumni Relations

   • In this role, your job will be to ensure that alumni of AIESEC in Strathmore are engaged regularly and in meaningful ways.

   • You will be required to:

     • Develop an alumni database at the beginning of the year.

     • Regularly update alumni on AIESEC in Strathmore activities, ensuring to share the calendar of events at the beginning of the year and update them on upcoming events in due time, at least a month in advance.

     • Lead the planning of alumni activities and events during the year.

     • Regularly engage with alumni in meaningful ways to keep them up to date with AIESEC in Strathmore activities

Questions

In this section, only answer the questions for the role you are applying for.

University and Parent Relations

1. Briefly explain the vision of AIESEC. Feel free to reference how the origins are relevant to AIESEC's vision.

2. List and briefly explain the Strathmore University values.

3. What is the university theme for the year?

4. How would you go about presenting AIESEC to Strathmore University given their values and theme for the year while staying true to AIESEC's vision?

5. What ideas would you propose for AIESEC in Strathmore to develop and maintain relationships with key members of staff in the university?

6. What ideas would you propose for AIESEC in Strathmore to improve on how it keeps the university up to date with its activities?

Alumni Relations

1. What challenges were faced by the organization with regard to alumni relations in the 2024/25 year? (Refer to the 2024/25 reports)

2. What ideas would you propose that AIESEC implement to get an improved turnout of alumni during alumni events/activities? Outline the process you would follow in detail.

3. What ideas would you propose for AIESEC in Strathmore alumni events/activities? Be as specific and detailed as possible.

4. Outside events/activities, what ideas would you propose for regular engagement of AIESEC in Strathmore alumni to improve alumni engagement?

Roles

The following are the available roles and job descriptions within the Marketing and Sales Portfolio:

1. Campaign Coordinator

   • In this role, you will be responsible for organizing and overseeing the effective execution of physical marketing campaigns that AIESEC organizes at Strathmore University to promote its outgoing Global Volunteer and outgoing Global Talent products.

   • In addition, you will also be responsible for overseeing the contacting of customers for our outgoing global exchange products through the AIESEC EXPA CRM tool to ensure that individuals who sign up for our products are consistently contacted in good time.

   • You will be required to:

     • Develop a calendar as a planner for physical marketing activities to promote AIESEC’s membership and global cross-cultural exchange opportunities in line with AIESEC in Strathmore's recruitment schedule and its peaks for its exchange products.

     • Identify opportunities for possible club collaborations on events.

     • Come up with ideas for the physical marketing campaigns, plan for their execution ensuring to assign team members to various roles in the physical marketing activities in good time, and effectively oversee the execution of the campaigns. 

     • Regularly keep track of customers signing up for our global cross-cultural exchange products on the AIESEC EXPA CRM tool and assign Lead Nurturers to contact them within 24 hours, according to AIESEC standard operating procedure.

     • Regularly keep track of the progress made with the contacting of sign-ups of our global cross-cultural exchange products by the Lead Nurturers through the AIESEC EXPA CRM tool. You will be tasked with ensuring that all sign-ups have been contacted in due time (within 24 hours of signing up) and that there is no backlog of uncontacted exchange sign-ups on the EXPA CRM platform.

     • Keep track of and document, the average time taken to contact the sign-ups of our global cross-cultural exchange products through the EXPA CRM tool monthly.

2. Lead Nurturer

   • In this role, you will be responsible for interacting with customers who sign up for our outgoing global exchange products and taking them through the process of applying for a specific opportunity.

   • You will be required to:

     • Actively participate in the physical marketing activities planned by the Campaign Coordinator and promote our outgoing global exchange products to customers to get them to sign up on the aiesec.org website. You will also be required to collect information on why each customer who signs up is interested in participating in the product they are interested in. 

     • After the Campaign Coordinator assigns customers who have signed up for our exchange products to Lead Nurturers on the AIESEC EXPA CRM tool, follow up with your assigned customers via email, calls, or texts within 24 hours of them signing up. You will be expected to reach out to them with communication tailored to their interests as identified during the physical marketing activity in which they signed up.

     • During your interactions with the sign-ups assigned to you by the Campaign Coordinator, you will be responsible for ensuring that each customer understands the details of our products by providing full information about our products (Global Volunteer and Global Talent), providing full information about any specific opportunities that you present to them, and answering any questions and concerns that they may have.

     • Guide your assigned sign-ups through the process of applying for specific exchange opportunities. 

     • Collect the relevant documents from your assigned sign-ups as they apply for specific opportunities, e.g., CVs.

3. Content Manager

   • In this role, you will be responsible for overseeing all promotional content produced by AIESEC in Strathmore, ensuring that the marketing schedule is effectively followed and that all content produced is in line with the AIESEC brand guidelines.

   • You will be required to:

     • Develop and manage a detailed content calendar as a planner to promote our global cross-cultural exchange products (Global Volunteer and Global Talent) in line with our peak periods for the year, the physical marketing activities planned for by the Campaign Coordinator, and any other relevant events.

     • Create (where the accounts don’t already exist) and oversee our social media accounts.

     • Create a list of all viable social media channels that AIESEC in Strathmore can utilize to effectively promote its outgoing global cross-cultural exchange products and ensure that they are all used each time the organization intends to promote its products in line with the content calendar that you will develop.

     • Ensure all content produced by the local committee is in line with the AIESEC brand guidelines in the Blue Book. 

     • Oversee the collection of photos and videos for content during AIESEC activities and events. 

     • Come up with ideas for marketing opportunities to promote our outgoing global cross-cultural exchange products.

4. Content Creator

   • In this role, you will be responsible for the production of content for the organization mainly for the promotion of our outgoing global cross-cultural exchange products (Global Volunteer and Global Talent).

   • You will be required to:

     • Create social media posts and promotional content (posters, videos, etc.) to creatively advertise our outgoing global cross-cultural exchange products in line with the content calendar developed by the Content Manager.

     • Take pictures and videos during AIESEC activities and events. 

     • Create posters showcasing the various specific exchange opportunities (Global Volunteer and Global Talent) that the entity will be promoting. The details of these opportunities will be provided by the Outgoing Global Volunteer (OGV) and Outgoing Global Talent (OGTa) portfolios.

     • Create promotional content (posters, videos, etc.) to advertise the physical marketing activities planned for by the Campaign Coordinator.

Questions

In this section, only answer the questions for the role you are applying for.

Campaign Coordinator

1. How would you engage potential customers during physical marketing campaigns, ensuring that quality sign-ups and applications for our outgoing global exchange products are generated from these campaigns? Explain in detail.

2. What ideas would you implement to attract Strathmore students to the physical campaigns?

3. Of the clubs we currently have on campus, suggest 2 that we could collaborate with to increase the sign-ups that we get for our outgoing global exchange products. Explain your answers.

4. What factors contribute to a campaign’s success and effectiveness?

5. What are some issues you are anticipating facing regarding handling the AIESEC EXPA CRM page? How do you plan on handling them?

6. What steps would you take to ensure there is no backlog of uncontacted customers who have signed up on the AIESEC EXPA CRM tool?

7. In the case of a sudden increase in the number of customer sign-ups on the AIESEC EXPA CRM tool, how would you manage and track contacting of customers to minimize disruptions and maintain a positive customer experience?

8. How would you maintain data integrity and ensure timeliness in task completion?

Lead Nurturer

1. Explain your approach when conducting follow-ups with customers who have signed up for our exchange products. How would you persuade them to apply for a specific opportunity?

2. In the event of delays,  how would you work to ensure our customers remain satisfied?

3. Explain the key elements of lead nurturing in detail.

4. Explain 5 ways you would ensure that customers have a positive experience from the point of signing up to the point that they apply for a specific exchange opportunity. 

5. Explain how you would deal with unresponsive customers who have signed up for our exchange products.

6. What skills or qualities do you possess that you believe will be of help when contacting customers who have signed up for our exchange products?

Content Manager

1. What is your understanding of the AIESEC Blue Book? What is its importance?

2. According to the Blue Book, what rules regarding brand assets must we adhere to?

3. Other than posting, what methods can we use to boost our following and engagement on our social media platforms?

4. There is a volunteer opportunity to teach at a school in Egypt. Create a marketing post that we can send to our target audience that would encourage them to apply for this opportunity. Be as creative as possible. 

Content Creator

1. Provide a list of the digital tools you are skilled in that would help you succeed in this role.

2. Explain the key elements you would focus on to enhance the appeal of marketing materials and ensure they effectively communicate the message.

3. List 3 ways we can make our posters more attractive to our target audience.

4. There is a volunteer opportunity to teach at a school in Egypt. Create a marketing post that we can send to our target audience that would encourage them to apply for this opportunity. Be as creative as possible.

Roles

The following are the available roles and job descriptions within the Outgoing Global Volunteer Portfolio:

1. IR (International Relations) Manager

   • In this role, you will be responsible for forming partnerships with AIESEC entities in different target countries that would be beneficial to our organization.

   • You will be required to:

     • Reach out to AIESEC entities in target countries, organize virtual meetings, and establish partnerships.

     • Perform quarterly assessments of current and potential partnerships.

     • Track the performance of partner AIESEC entities in other countries to ensure that the performance aligns with mutual agreements.

     • Identify new potential partner AIESEC countries that would be suitable for our entity based on the demand of our audience.

2. Product Manager

   • In this role, you will be responsible for ensuring that there is a steady supply of exchange opportunities being promoted by the organization to our target audience. You will also be responsible for ensuring that the processing time before a customer's application to a specific exchange opportunity is accepted by working with our partner AIESEC entities in other countries. Lastly, you will be responsible for the collection of customer testimonials and content after the completion of their exchange experience.

   • You will be required to:

     • Attend virtual meetings with partner AIESEC entities in other countries alongside the IR Managers to ensure the alignment of the supply of volunteering opportunities (i.e. the number of available volunteering opportunities, the number of available slots, and the timing of the opportunities) with the demand (i.e. the holiday periods in Strathmore University and the number of students interested in going for exchange for their SBL or after completing their studies) in our environment.

     • Retrieve full information about the opportunities that we wish to promote to our target audience to ensure that they have the complete picture of what each specific opportunity entails when the Marketing and Sales team promotes it.

     • Keep the opportunity toolkit up to date with specific global volunteering opportunities received from partner AIESEC entities in other countries and select opportunities retrieved directly from searching aiesec.org.

     • Ensure that toolkits and resources are regularly updated and shared with the team.

     • Expedite the acceptance process by liaising between our customers who have applied for a specific exchange opportunity and our partner AIESEC entities in other countries.

     • Collect testimonials from customers after their exchange experience for marketing and feedback purposes.

3. EP (Experience Participant) Manager

   • • In this role, you will be responsible for ensuring that the experience of our customers (exchange participants) is of a high quality by ensuring that both the home entity (AIESEC in Strathmore) and the host entity (the AIESEC entity in the country that they will be going to) have effectively delivered the 16 AIESEC exchange standards that we promise our customers.

     • You will be required to:

       • Handle our customers (exchange participants - EPs) throughout their AIESEC journey.

       •  Ensure that all exchange participants have all the required documents prepared before departure.

       • Facilitate an OPS (Outgoing Preparation Seminar) to ensure that the customer is prepared to embark on their experience.

       • Organize a RIS (Reintegration Seminar) to assist returning exchange participants in reflecting on their experience.

       • Assist exchange participants in completing the NPS (Net Promoter Score) survey for feedback.

       • Address any queries and concerns from exchange participants.

       • Monitor exchange participant satisfaction and resolve any issues promptly.

Questions

In this section, only answer the questions for the role you are applying for.

IR (International Relations) Manager

1. On a scale of 1-10 rate your people skills. Explain your ratings.

2. What is your understanding of International Relations (IR)? Why do you think it is important for AIESEC when going about delivering exchange experiences?

3. What is your understanding of Supply and Demand in the context of AIESEC exchange?

4. What is your understanding of the 16 AIESEC exchange standards? Why are they important?

5. Based on the 16 AIESEC exchange standards, what background checks would you perform on AIESEC entities in other countries before forming partnerships with them?

Product Manager

1. On a scale of 1-10 rate your communication and organization skills. Explain your ratings.

2. What is your understanding of Supply and Demand in the context of AIESEC exchange?

3. What is your understanding of International Relations (IR)? Why do you think it is important for AIESEC when going about delivering exchange experiences?

4. What is your understanding of the 16 AIESEC exchange standards? Why are they important?

5. Based on the 16 AIESEC exchange standards, what background checks would you perform on specific opportunities from AIESEC entities in other countries before deciding to promote the opportunities to our customers?

6. In your opinion, when retrieving information on specific exchange opportunities, what are some key points that you think you will need to share with the Marketing and Sales team to communicate to our customers?

7. In your opinion, what is the importance of customer testimonials?

EP (Exchange Participant) Manager

1. On a scale of 1-10 rate your people, communication, and organization skills. Explain your ratings.

2. What is your understanding of the 16 AIESEC exchange standards? Why are they important?

3. Imagine that you were assisting a customer in their preparation for an exchange experience—that is, gathering necessary paperwork like visas and sorting out travel plans—and they stopped responding, how would you handle the situation?

4. How would you respond, if you had already sent one of our customers abroad for an exchange experience and the host AIESEC organization there stopped responding during their duration?

5. How will you handle a situation whereby a customer goes to a host country for their exchange experience and there is no accommodation as per the agreement?

6. In your opinion, what is the importance of customer feedback?

Roles

The following are the available roles and job descriptions within the Outgoing Global Talent Portfolio:

1. IR (International Relations) Manager

   • In this role, you will be responsible for forming partnerships with AIESEC entities in different target countries that would be beneficial to our organization.

   • You will be required to:

     • Reach out to AIESEC entities in target countries, organize virtual meetings, and establish partnerships.

     • Perform quarterly assessments of current and potential partnerships.

     • Track the performance of partner AIESEC entities in other countries to ensure that the performance aligns with mutual agreements.

     • Identify new potential partner AIESEC countries that would be suitable for our entity based on the demand of our audience.

2. Product Manager

   • In this role, you will be responsible for ensuring that there is a steady supply of exchange opportunities being promoted by the organization to our target audience. You will also be responsible for ensuring that the processing time before a customer's application to a specific exchange opportunity is accepted by working with our partner AIESEC entities in other countries. Lastly, you will be responsible for the collection of customer testimonials and content after the completion of their exchange experience.

   • You will be required to:

     • Attend virtual meetings with partner AIESEC entities in other countries alongside the IR Managers to ensure the alignment of the supply of global talent opportunities (i.e. the number of available interning opportunities, the number of available slots, and the timing of the opportunities) with the demand (i.e. the holiday periods in Strathmore University and the number of students interested in going for exchange for their WBL or after completing their studies) in our environment.

     • Retrieve full information about the opportunities that we wish to promote to our target audience to ensure that they have the complete picture of what each specific opportunity entails when the Marketing and Sales team promotes it.

     • Keep the opportunity toolkit up to date with specific global volunteering opportunities received from partner AIESEC entities in other countries and select opportunities retrieved directly from searching aiesec.org.

     • Ensure that toolkits and resources are regularly updated and shared with the team.

     • Retrieve CV samples and application guidelines from the AIESEC entities of the selected opportunities to ensure that we can provide our customers with a guide and support for the internship application process to increase the probability of them being accepted for those opportunities once they apply.

     • Expedite the acceptance process by liaising between our customers who have applied for a specific exchange opportunity and our partner AIESEC entities in other countries.

     • Collect testimonials from customers after their exchange experience for marketing and feedback purposes.

3. EP (Exchange Participant) Manager

   • • In this role, you will be responsible for ensuring that the experience of our customers (exchange participants) is of a high quality by ensuring that both the home entity (AIESEC in Strathmore) and the host entity (the AIESEC entity in the country that they will be going to) have effectively delivered the 16 AIESEC exchange standards that we promise our customers.

     • You will be required to:

       • Handle our customers (exchange participants - EPs) throughout their AIESEC journey.

       •  Ensure that all exchange participants have all the required documents prepared before departure.

       • Facilitate an OPS (Outgoing Preparation Seminar) to ensure that the customer is prepared to embark on their experience.

       • Organize a RIS (Reintegration Seminar) to assist returning exchange participants in reflecting on their experience.

       • Assist exchange participants in completing the NPS (Net Promoter Score) survey for feedback.

       • Address any queries and concerns from exchange participants.

       • Monitor exchange participant satisfaction and resolve any issues promptly.

Questions

In this section, only answer the questions for the role you are applying for.

IR (International Relations) Manager

1. On a scale of 1-10 rate your people skills. Explain your ratings.

2. What is your understanding of International Relations (IR)? Why do you think it is important for AIESEC when going about delivering exchange experiences?

3. What is your understanding of Supply and Demand in the context of AIESEC exchange?

4. What is your understanding of the 16 AIESEC exchange standards? Why are they important?

5. Based on the 16 AIESEC exchange standards, what background checks would you perform on AIESEC entities in other countries before forming partnerships with them?

Product Manager

1. On a scale of 1-10 rate your communication and organization skills. Explain your ratings.

2. What is your understanding of Supply and Demand in the context of AIESEC exchange?

3. What is your understanding of International Relations (IR)? Why do you think it is important for AIESEC when going about delivering exchange experiences?

4. What is your understanding of the 16 AIESEC exchange standards? Why are they important?

5. Based on the 16 AIESEC exchange standards, what background checks would you perform on specific opportunities from AIESEC entities in other countries before deciding to promote the opportunities to our customers?

6. In your opinion, when retrieving information on specific exchange opportunities, what are some key points that you think you will need to share with the Marketing and Sales team to communicate to our customers?

7. In your opinion, what is the importance of customer testimonials?

EP (Exchange Participant) Manager

1. On a scale of 1-10 rate your people, communication, and organization skills. Explain your ratings.

2. What is your understanding of the 16 AIESEC exchange standards? Why are they important?

3. Imagine that you were assisting a customer in their preparation for an exchange experience—that is, gathering necessary paperwork like visas and work permits, and sorting out travel plans—and they stopped responding, how would you handle the situation?

4. How would you respond, if you had already sent one of our customers abroad for an exchange experience and the host AIESEC organization there stopped responding during their duration?

5. How will you handle a situation whereby a customer goes to a host country for their exchange experience and there is no accommodation as per the agreement?

6. In your opinion, what is the importance of customer feedback?