Fieldio Privacy Policy

Last updated: September 5, 2026

Lumetra Soft (“we,” “us,” or “our”) operates the Fieldio mobile application (“Fieldio” or the “App”).

This Privacy Policy explains what information Fieldio collects, how we use it, where it may be processed, and the choices available to you.

By using Fieldio, you acknowledge the practices described in this Privacy Policy.

1. Information We Collect

Depending on how you use Fieldio, we may collect the following categories of information:

We only collect information necessary to provide, maintain, improve, secure, and market the App.


2. Account Information

When you create or access a Fieldio account, we may receive information such as:

Fieldio may use Google Sign-In and other supported authentication mechanisms.

We use this information to:


3. Job and Customer Information

Fieldio is designed to help field service professionals organize their work.

You may enter or generate information including:

This information is provided by you and may contain personal information belonging to your customers or other individuals.

You are responsible for ensuring that you have the appropriate rights and permissions to collect and process information about your customers through Fieldio.

We use this information solely to provide Fieldio's functionality, including organizing, displaying, synchronizing, and managing your jobs.


4. Voice and Audio

Fieldio allows you to create jobs using voice.

When you use voice features:

Fieldio does not intentionally retain the original voice recording as a permanent user file when processing voice-based job creation.

Voice and transcription processing may be performed by third-party AI services used by Fieldio, as described below.


5. AI Processing

Fieldio uses artificial intelligence to help transform information you provide into structured job information.

For example, AI may process:

Fieldio currently uses Google's Firebase AI services and Gemini models for AI processing.

Information sent to AI services may contain personal information if you include such information in your input.

AI-generated information may not always be accurate. You are responsible for reviewing important job information before relying on it.

We do not use your job information to build or sell advertising profiles.


6. Clipboard and Pasted Text

Fieldio may allow you to create a job by pasting text from another application.

Fieldio accesses clipboard content only when you explicitly use a feature that requires pasted content.

For example, if you choose to paste a customer message into Fieldio, the selected content may be processed to create a structured job.

We do not continuously monitor your clipboard.


7. Email Access

If Fieldio provides an email-import or email-processing feature and you explicitly authorize access, Fieldio may process information from the email account necessary to provide that feature.

Email information may include:

Fieldio does not access your email account without your authorization.


8. Photos

Fieldio allows you to attach photos to jobs.

Photos may contain personal information, customer information, addresses, property information, or other identifiable information.

You control which photos you add to Fieldio.

At this time, photos attached to jobs are not intentionally sent to our AI services for AI processing.

Where cloud synchronization is enabled, job data may be stored using our cloud infrastructure as described below.


9. Location Information

Fieldio may use your device's location to provide location-related functionality.

This may include:

Fieldio is designed to use precise location while the App is being used.

We do not intentionally maintain a continuous background location history of your movements.

Location information may be processed by Google Maps and related Google services when you use map and navigation functionality.


10. Cloud Storage and Synchronization

Fieldio may use cloud services to synchronize and back up your Fieldio data.

Our cloud infrastructure is provided by Supabase.

Depending on the features you use, information stored in the cloud may include:

Cloud storage allows your data to remain available across supported sessions and devices.


11. Analytics and Diagnostics

Fieldio uses analytics and diagnostic services to understand how the App is used, identify technical problems, and improve reliability.

These services may collect information such as:

We currently use services including:

These services may process technical and usage information according to their respective privacy policies and terms.


12. Meta Platforms and Advertising Measurement

Fieldio uses Meta's Android SDK, including the Meta facebook-core SDK, and Meta App Events for analytics, advertising measurement, and marketing attribution.

Meta analytics and measurement are used only after you provide explicit consent to analytics and measurement. If you do not provide this consent, Fieldio does not use Meta's analytics and measurement functionality for your app activity.

After you provide consent, depending on the Meta SDK configuration and events generated by Fieldio, Meta may receive information such as:

Our Meta events are intended to measure app installations, activation, trials, subscriptions, and marketing performance.

We do not intentionally include the following information in Meta advertising or measurement events:

If you do not provide analytics and measurement consent, these Meta measurement functions are not used for your app activity.

Meta may process information received through its SDK according to Meta's own privacy policies and terms.


13. Subscriptions and Payments

Fieldio may offer paid subscriptions.

Subscription management is provided through RevenueCat and the applicable app store/payment platform, such as Google Play.

Depending on the transaction, these services may process information such as:

Payment card or other payment credentials are generally handled by the applicable payment provider rather than stored directly by Fieldio.

We use subscription information to:


14. Local Notifications

Fieldio may schedule local notifications on your device based on information you provide, such as job schedules.

These notifications are generated locally by the App.

Fieldio does not currently use remote push notifications to deliver job reminders.


15. How We Use Information

We may use information to:

We do not sell your personal information for monetary consideration.

However, certain information may be disclosed to third-party analytics, advertising, attribution, infrastructure, AI, and service providers as described in this Privacy Policy.


16. Third-Party Services

Fieldio relies on third-party services to provide certain functionality.

These may include:

These providers may process information according to their own terms and privacy policies.

We select third-party services based on their relevance to providing the App and take reasonable steps to limit information shared to what is necessary for the applicable functionality.


17. Data Retention

We retain information for as long as reasonably necessary to:

Specific retention periods may vary depending on the type of information and the third-party service processing it.

Some third-party services may retain technical, analytics, transaction, or diagnostic information according to their own retention policies.


18. Account and Data Deletion

If you delete your Fieldio account, we will take reasonable steps to delete or anonymize personal information associated with your account, subject to information that we are legally required or legitimately permitted to retain.

Because Fieldio currently requires account-based cloud functionality for certain features, account deletion may result in the loss of associated cloud-stored Fieldio data.

Where third-party services independently retain information for legitimate purposes, such as transaction records, security, fraud prevention, or legal compliance, their own retention policies may apply.

Fieldio will provide an account deletion mechanism in accordance with applicable platform requirements.


19. Your Rights

Depending on where you live, you may have rights regarding your personal information, including the right to:

To exercise applicable rights, contact us using the information below.

We may need to verify your identity before fulfilling certain requests.


20. International Data Transfers

Fieldio and its service providers may process information in countries other than the country where you live.

These countries may have data protection laws different from those in your jurisdiction.

Where required, we take appropriate measures to provide lawful protection for international transfers of personal information.


21. Security

We use reasonable technical and organizational measures designed to protect information against unauthorized access, loss, misuse, alteration, or disclosure.

However, no method of electronic storage or transmission is completely secure.

You are also responsible for protecting access to your Fieldio account and device.


22. Children's Privacy

Fieldio is not specifically directed toward children.

We do not knowingly collect personal information from children in violation of applicable law.

If you believe a child has provided personal information to Fieldio in circumstances where this is not permitted, please contact us.


23. Third-Party Links and Services

Fieldio may interact with or rely on third-party services.

Those services may have their own privacy policies, terms, and practices.

We are not responsible for the privacy practices of third-party services that we do not control.


24. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

When we make material changes, we may update the “Last updated” date and, where appropriate, provide additional notice through the App or other reasonable means.

Your continued use of Fieldio after an updated Privacy Policy becomes effective constitutes acceptance of the updated policy to the extent permitted by applicable law.


25. Contact Us

If you have questions about this Privacy Policy, your personal information, or your privacy rights, contact:

Lumetra Soft

Email: lumetra.soft@gmail.com