LOAD OUT DETAILS:
Hello Friend,
Listed below are some guidelines to help us all load out safely and successfully.
Village and Nest vendors are contracted to sell until 10 AM. Feel free to stay open after 10am. We’ll let you know if/when we need you to cease sales.
There are NO VEHICLES PERMITTED IN VENUE FOH until 8 am Monday morning unless coordinated directly with Brien, our overnight lead before Sunday evening. He might not be able to accommodate some pre-8am vehicles due to site traffic and bandwidth. Thank you for understanding.
Venue Vendors can clean/pack Sunday (AFTER) the show drops.
Ensure all equipment and trash are clear from your area including sinks, reefer areas (including pallets), BOH areas.
All trash must be taken to dumpsters/recycling
Unfortunately we do have to issue a cleaning fee for anyone that does not leave their area fully cleaned.
Power and water will be on until 5 pm on Monday.
You MUST check out with your vendor coordinator before leaving site to clear your booth, reefer, etc.
This year we have a food donations partner. If you have food to donate, please bring to the reefer designated (we’ll tell you where via WhatsApp). Keep in mind the following requirements for food donations:
Must not be food that was previously served buffet-style
Must be labeled with the date it was prepared
Must have been kept at safe storage temperatures
POS RETURNS
POS returns will begin at 9am on Monday at the Paper Goods/POS area in the Marshaling Yard
POS (must be fully charged on return to ensure POS team can connect to Wifi and account for any sales ‘stuck in the system’)
You must return POS in order to settle (obvi)
Submit Your Count Sheet when you return your POS
SETTLEMENT MEETINGS & SIGNATURES
11am - 2pm Monday
First, Submit your count sheet with your POS
No returns of papergoods at end of show.
Settlement reports will be sent to all vendors Monday
Vendors who would like to discuss their performance, sales, recommendations, review a preliminary settlement report, confirm/disupute any charges or adjustments, and confirm their wire details will have from 11am-2pm on Monday to do so in person. You can approve and sign your settlement report at this time as well. You can also email a reply to the settlement report emailed to you on Monday to approve or dispute any charges.
Any disputes need to be discussed in person during the 11am - 2pm settlement window or emailed by no later than 2pm on Monday.
For vendors continuing to do sales after 11am on Monday, final settlement for all sales will be sent Monday afternoon to any vendor that does not come to settlement physically. You can reply to the email with your approval and any required additional documentation to receive your settlement.
Payments should be expected to hit vendor bank accounts within 10 business days from signing settlement.
We will hold all settlement payments until the vendor is fully cleared by our Vendor Coordination team. If any vendor fails to fully load out or leave their space as it was found, a $1000 minimum fee will be applied to settlement and sent to the vendor.