Privacy Policy

Lauren and Jack Community Pilates (“we/us”) respect your privacy and take the protection of your personal information seriously. This policy explains how we collect, store, and use your data, in line with current UK legislation.

How We Collect Personal Information

1. Personal data includes any information from which you can be identified, either alone or combined with other information.

2. We collect data to manage our business and communicate with you. Sources include:

   • Booking request forms from our website

   • Telephone, email, or in-person enquiries

   • Information recorded during class attendance

3. You will be asked to give consent (“opt-in”) by ticking a consent box, allowing us to collect and use your data for contact and business purposes.

2. Types of Information We Collect

• Contact information: Name, address, email, phone numbers

• Emergency contacts: Relatives or other emergency contacts

• Health information: Date of birth, relevant medical details to ensure safe participation

• Previous client records

• Storage: Data is kept securely for a minimum of 2 years, unless you request otherwise.

3. Who Has Access

• We take precautions to secure your data: password protection, secure storage of files, and archiving emails.

• Data may be retained for a reasonable period as needed for business purposes.

• While we protect your information, we cannot guarantee security for data transmitted over the Internet.

4. Your Rights

As a data subject, you have rights under UK law:

1. Access: Request a copy of the data we hold about you (within 30 days).

2. Correction: Update any inaccurate or outdated information.

3. Withdraw Consent: You may withdraw consent at any time; prior processing remains lawful.

4. Object to Processing: You may object to our use of your data for legitimate interests or direct marketing. We will investigate and respond appropriately.

5. Erasure: Ask us to remove your personal data from our systems. Exceptions may apply if required by law.

6. Restrict Processing: Request a restriction on processing where it may be unlawful or under objection.

7. Data Portability: Request your data in a structured, machine-readable format (e.g., CSV) and transfer to another provider if technically possible.

8. Data Breaches: We will notify you within 72 hours of a breach and take measures to prevent recurrence.

9. Complaints: You can raise concerns with the Information Commissioner’s Office (ICO).

5. Marketing

• We will only contact you for marketing if you have provided consent via website registration or Health Screening form.

• We may periodically ask you to refresh your marketing preferences.

6. Contact Us

If you have questions, complaints, or requests regarding your data:

• Phone/WhatsApp/Text: 07969 332313

• Email: lapowell88@gmail.com

7. Policy Updates

• Last updated: November 2025

• We may revise this policy at any time. Updates will be posted on our website and/or communicated via email.

• Please review this policy regularly. If you disagree with any changes, you should notify us and stop using our services.