Modify address
#Update Address #7 KM #75% utilization #Call Courier #Edit
CD: Live Order Process → Change Order Details→ Address
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Case Description: Customer contacted us to change / modify / update his address and it's a TGO order, We will follow the below process.
If you faced an issue while changing the address from 1 VU, you can take the action from Hurrier
Note:
If the order was picked up by the driver, we need to call the driver and inform him of the new address
Always make sure that the new address is in the same country.
Steps to modify the address from Hurrier
1- Go To Hurrier
2- Press on Edit Button
3- Press Show Zones
4- Enter the new Main Delivery Address (Area & Street only) in Address Line 1 filed.
5- Press Preview
6- Check the new distance
If the new distance is more than 7 KM, Check the utilization from Deliveries
Contact Drivers:
Order Live Process --> Change order details --> Address
In case of cancellation:
Cancellation Reason: Incomplete/Wrong Address
Contact Driver: Request: Order Modification not Possible
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