When the customer requests for cancellation:

• If the customer didn't state a reason for cancellation, we SHOULD ask for the reason.

• If the customer's reason for cancellation is clear through the conversation, we SHOULDN'T ask for the reason.

• If the customer needs to cancel the order as he placed the wrong address but the order passed the delivery time the cancellation reason will be Incomplete/wrong address.

•  If the customer needs to cancel the order as he doesn't have enough cash, but the order passed the delivery time  Card Reader not available. 

• If the customer needs to cancel the order as he wants to modify the items, but the order passed the delivery time Order modification not possible.

  • Note: Any similar cases, we will follow the same concept.