Marked as Delivered - TGO

Rider Answered

Rider Didn't Answer

Notes:

• If the customer used a voucher and the order was paid in cash, send a salesforce to Refund & Validation team without canceling the order.

• If the order is completed and we need to cancel it, we will take the action from the BOA only as we will not be able to cancel it on Hurrier.

  • If this is the second time that the customer contact us for the voucher, Contact Driver will be: Voucher Request.

• If the order will be cancelled, we need to call the restaurant and inform them about the cancellation.

• If the customer informed us that s/he selected wrong address (or any case where the customer informed us that he made a mistake) and the order was completed, we must check the customer's history.

  • If the customer has a good history, follow the normal process by calling the driver and check where he dropped off the order.

  • If the customer has a bad history, we will not take any action.

Contact Drivers:

• If delivered: Live Order Process -> Order Status -> Order Marked as delivered but didn't receive

In case of Cancellation:

• If cancelled within delivery time: 

Contact Driver: Live Order Process -> Cancellation -> Request: Order will take longer than expected

Cancellation Reason: Unprofessional behavior from driver.

If we check the customer history and upon investigation we find that the customer is a compensation seeker or fraudster and upon that, we don't take any refund/partial refund or compensation action

we can use these scripts