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Call Center Artificial Intelligence (AI) Market
Call Center Artificial Intelligence (AI) Market
The global call center AI market evaluated USD 816 million in 2019, expanding at a healthy CAGR of 28.2% during the analysis period (2020-2027). Artificial Intelligence has gained huge recognition and adoption over the past years. The ongoing technological innovations, rising data volume, and growing demand for better customer services have bolstered the call center AI market size.
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Call Center Artificial Intelligence (AI) Market Dynamics
The increasing adoption of AI-based call center solutions across several end-use sectors, such as healthcare, BFSI, retail and telecom industry offers a smooth, quick, and explicit experience to their customers. Thus, the growing demand for AI in a call center to improve customer support services stands to be a major factor accelerating the growth of the Call Center Artificial Intelligence (AI) Market size. The surging internet users has increased the demand for round the clock customer services which has raised the need of AI in a call center to improve customer experience, satisfaction, and involvement.
Further, technological innovation in call center solutions and the deployment of advanced technologies such as deep learning, natural language processing (NLP), and machine learning, has fuelled the market growth. However, data safety and confidentiality concerns with the lack of trained professionals are some of the restraining factor of the market.
Component Segment Drivers
The solution segment is expected to hold a large share in the call center AI market over the forecast period. The growing need of AI solutions across various end-use industries such as healthcare, retail and e-commerce, BFSI, and telecom, to decrease operational and training costs, improve customer service and provide a personalized customer experience by handling customer queries effectively in no time as compared to customer service agent.
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