Reserve Bank of India has advised the Indian Banks’ Association to formulate, in consultation with the Indian Institute of Banking and Finance (IIBF), a certificate course for Debt Recovery Agents who have undergone 100/ 50 hours of training. RBI has also stipulated that Banks/ NBFCs should ensure that within one year all their recovery agents should undergo the above training and obtain the certificate from IIBF. Further, the service providers engaged by Banks/ NBFCs should employ only such personnel who have undergone the above training and obtained the certificate for recovery from IIBF.