“Anyone who stops learning is old, whether at twenty or eighty. Anyone who keeps learning stays young.” Henry Ford

Training

• To improve employee competency and organizational performance.

Needs Assessment

1. Skill deficiency

2. Severity

3. Importance

4. Extent to which skill can be improved

Determining Training Needs

1. Self-assessments

2. Company records

3. Customer complaints

4. New Technology

5. Employee grievances

6. Interviews with managers

7. Customer satisfaction surveys

8. Observation

Training Methods

1. Lectures

2. Simulations

3. Apprenticeship

4. Internships

5. Coaching

6. Discussions

Why Transfer of Training Fails?

1. Don’t learn material

2. Don’t understand “real life” applications

3. Lack of confidence

4. Forgetting the material

Evaluating Training

1. Participants’ Opinions

2. Extent of Learning

3. Behavioral Change

4. Accomplishment of Training Objectives

5. Benchmarking