"To me, error analysis is the sweet spot for improvement." Donald Norman

Job Analysis

“Job Analysis is the SYSTEMATIC process of collecting and making judgments about all the important information related to a job.”

Purposes

1. Job

2. Position

3. Task

4. Duty

5. Responsibility

Reasons

1. Staffing

2. Training and Development

3. Compensation

4. Safety and Health

5. Labor Relations

6. Legal

Uses

1. Recruitment and Selection

2. Compensation

3. Performance Appraisal

4. Training

5. Discovering Unassigned Duties

6. EEO Compliance

Steps

1. Identify how the information will be used

2. Review relevant background information

3. Select representative positions

4. Analyze the job

5. Review and verify

6. Develop a job description and job specification

Job Description

A job description is a written statement of what the jobholder actually does.

1. job identification

2. job summary

3. relationships, responsibilities

4. authority of incumbent

5. standards of performance

6. working conditions

7. job specifications

Job Specification

A job specification is a document containing the minimum acceptable information.

1. Education

2. Experience

3. Personality

4. Physical

How to Collect Information

1. The Interview

2. Questionnaire

3. Observation

4. Participant Diary / Logs

5. Quantitative Job Analyses Techniques