YOUR LEADERSHIP TEAM

Agent Services Coordinator (ASC) / Technology Specialist - Jonny Puglia

JPug@kw.com / 517-724-5922

Jonny assists new agents transitioning into Keller Williams Capital District by providing on-boarding and technology support. In addition to assisting with website, set-up and answering questions they may have. Jonny maintains the standards and identification guides for sign and business card compliance. Jonny also assists with instructing classes and brings many new classes to the Market Center, focusing on technology and social media. Don’t be shy if you have any question!

Questions I can answer:

• Keller Williams Technology Systems (Beginner / Advanced)
  • eEdge / myKW Questions
  • Dotloop Questions
  • MLS (Paragon) Questions
  • Greensheet Questions (before submitting)
• Technology Classes
• Schedule A Technology or Marketing Consultanting Appointment
• New Agent On-Boarding
• Transition of Associates into Keller Williams
• Advertising Guidelines

Operating Principal / Upstate New York Regional Director – (OP) - Marc Weiss

MWeiss@kw.com / 518-724-5999

Marc is the Broker/Owner & Operating Principal, Marc institutes and maintains the highest level of ethical standards and levels of professionalism within the Keller Williams® Capital District Realty Market Center. The OP is responsible for the vision of the Market Center and holding the Team Leader accountable to that vision. Marc leads by example, with Keller Williams Capital District’s mission, vision, and values.

Questions I can answer:

• Growth to Upstate New York Region
• Investment, Merger or Acquisition Opportunities
• Owning or Investing in Market Centers
• About Profit Share

Career Launch Team Leader (CTL) - Terressa Mannix

TMannix@kw.com / 518-724-5910

Terressa recruits talented real estate professionals who are currently or presently licensed. Her other responsibilities include assisting the TL with leading each office meeting, research competition, and developing systems to help grow the Market Center. Terressa is a great resource with years of previous experience as a buyer’s agent. If you have a new agent referral please seek her out!

Questions I can answer:

• New Agent Recruitment (Newly Licensed & 1 year or under in Real Estate)
• Managing & Running each Career Night

Market Center Administrator (MCA) - Matt Kupiec

klrw762@kw.com / 518-724-5822

Matt provides support and feedback to the OP and TL on all matters affecting the productivity and operation of the Market Center. The MCA maintains bookkeeping, banking & agent billing as well as accounts payable & receivable. The MCA leads, supports and holds all staff members accountable to the goals of the Market Center.

Questions I can answer:

• Billing & Monthly Investment Invoices
• Market Center Financials
• 1099-MISC Forms
• Credit Card Payment Authorization Forms
• Direct Deposit
• Commission Checks
• Human Resources and Office Procedures/Policies
• Greensheet Changes (after they are submitted)
• Team Meeting Agenda / Presentation
• Office Space Availability
• Associate Leadership Council (ALC) Meeting Agenda / Presentation
• Closing Statements & Escrow (Deposit) Checks

Productivity Coach (PC) - Kim Corbitt

CorbittAndCo@gmail.com / 518-724-5894

Empowering agents to build successful businesses through support and accountability. Taking new agents from zero to cap and assisting non-capping associates to capping status. The productivity coach consults with our agents to uncover their goals, coach them on the actions necessary to achieve those goals and then holds them accountable to taking the necessary actions.

Questions I can answer:

• Ignite
• Productivity Coaching Program
• Accountability (Database Management & Sales Skills)
• Coaching & Consulting

Communications Director (OC) - Courtney Servis

FrontDesk762@kw.com / 518-724-5800

Courtney provide administrative support to the TL, MCA & ASC, along with all of the Sales Associates, helping to ensure that the Market Center is running smoothly. Courtney is the Communications Director, insuring that the communications throughout the three offices are running smoothly. Last but not least, she will meet and greet all guests at the front desk of our Market Center located at 935 New Loudon Road, Latham, NY.

Questions I can answer:

• Daily Office Management throughout the Market Center
• Keller Williams Capital District Training Calendar
• Market Center Incoming Mail / Faxes
• Market Cnnter In-bound Calls
• Market Center Conference or Training Room Availability
• In-house help with the Multiple Listing Service (MLS)
• General phone questions
• Setting-up your office phones
• General printer questions
• Public Relations / Market Center Marketing and Advertising Policy
• Setting-up Printers for PC or MAC Computers

Delmar Office Coordinator / Compliance Director (OC)

Najla Singleton

FrontDesk762@kw.com / 518-591-4600

Najla is the Compliance Director, her primary task is to insure that all associates throughout the offices are staying compliant with their transaction paperwork. She provides administrative assistance and manages this Business Center. Last but not least, they meet and greet all guests at the front desk of our Delmar Business Center located at 180 Delaware Avenue (Delaware Plaza), Delmar, NY.

Questions I can answer:

• Daily Office Management in Delmar Business Center
• Delmar Business Center Incoming Mail / Faxes
• What do I need for compliance?
• Transaction Compliance Status
• General Dotloop Questions
• Delmar Business Center In-bound Calls
• Delmar Conference or Training Room Availability
• General printer questions