Until further notice, all classroom training courses have been replaced with online instructor-led virtual classroom training courses.

ITIL training in London

ITIL training helps you learn the ITIL 4 framework. ITIL provides a practical IT Service Management (ITSM) framework which enables your organisation to ensure IT and digital services provide value to your organisation.

With the release of ITIL 4, ITIL now incorporates best-practice elements of Agile, DevOps, and digital transformation into IT operations.

ITIL v4 training helps ITSM professionals learn to deliver services through collaboration, transparency, and automation.

ITIL 4 training provides learners with an understanding of how to support faster, higher quality, and more value-driven service delivery for your organisation.

ITIL training and ITIL 4 courses

ITIL Foundation course

ITIL 4 Foundation certification serves as an introduction to ITIL 4. It teaches you to look at IT service management through an end-to-end operating model. This enables your organisation to create, deliver, and continually improve tech-enabled products and services.

This classroom training includes ITIL Foundation exam.

ITIL Foundation

ITIL Foundation certificate

3-day ITIL Foundation course with exam

Gain your ITIL Foundation certification by taking either an ITIL Foundation course or a self-study ITIL Foundation course online.

ITIL is used by thousands of organisations to integrate, manage, and maintain their IT services.

ITIL Foundation training is perfect for IT professionals wanting to aid service delivery through a robust and comprehensive IT service management framework.

Who should take it?

Those who require a basic understanding of the ITIL framework

Those who want to understand how ITIL can be used to enhance IT service management

IT professionals or others working within an organization that has adopted ITIL.

Learning outcomes

Candidates will gain an understanding of:

The guiding principles of ITIL 4
The four dimensions of Service Management
A holistic approach to the facilitation of co-creation of value with customers and other stakeholders in the form of products and services
Key concepts from Lean, Agile, DevOps, and why these are important to deliver business value
How ITIL practices maintain the value provided by current ITIL processes and expand to be integrated to different areas of service management and IT, from demand to value.

Exam features

ITIL Foundation exam

The ITIL Foundation exam tests a student’s knowledge of the guiding principles of ITIL, the ITIL Service Value chain, the 4 dimensions of service management and the 15 ITIL practices.

60 minutes;
40 multiple-choice questions;
65% pass mark;
Closed-book exam.

Directions

If you are coming to take ITIL courses with Knowledge Train check out the map for instructions about how to find our ITIL courses.

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