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Soft Launch of KB: June 30, 2025 | NOTE: Check this out!
What is a Knowledgebase?
What is a Knowledgebase?
A knowledge base is like a team’s digital playbook- it helps everyone stay aligned, confident, and efficient. It empowers agents and support staff to find answers fast, improves overall quality, and reduces the time spent on repetitive questions.
Get to know the Team!
Get to know the Team!
DLPC Customer Care Specialists handle customer concerns through two main channels , the Telephony team led by TL Harlene Candel and the Digital team led by TL Claire Cabanas — along with the support of Quality Assurance and Subject Matter Experts who help drive continuous improvement and ensure service excellence. With a vision to be a trusted partner in delivering fast, reliable, and excellent customer service that exceeds expectations, and a mission to provide consistent, efficient, and high-quality support in every interaction, we strive to ensure satisfaction, build trust, promote a positive customer experience across all channels, and inspire future leaders within our organization.
Harlene G. Candel
Harlene G. Candel
Team Leader (Telephony Channel)
Claire Charl B. Cabanas
Claire Charl B. Cabanas
Team Leader (Digital Channel)
Jastine Ann R. Casayas
Jastine Ann R. Casayas
Quality Assurance Analyst
Rayhana Uday
SME Telephony
Joyce Echavez
SME Hybrid
Frelyn Compania
SME Telephony
Joey Acosta
SME Telephony
Kristine Clemente
SME Hybrid
Lancelot Marasigan
SME Hybrid
Hybrid- Customer Care Specialists
Hybrid- Customer Care Specialists
Angelica Orellana
Telephony/Digital
Kenneth Camia
Telephony/Digital
Kirk Candel
Digital/Telephony
April Ramos
Digital/Telephony
Telephony- Customer Care Specialists
Telephony- Customer Care Specialists
Gianelli Aliñabon
Telephony
Judith Lago
Telephony
Mel Lida
Telephony
Catherine Montellano
Telephony
Via Ompad
Telephony
Elviraliza Ramos
Telephony
Russel Villarmino
Telephony
Leah Amper
Telephony
Jenny Badilles
Telephony
Raphael Bernardo
Telephony
Sheilla Corlet
Telephony
Donna Diaz
Telephony
Japhet Domingo
Telephony
Meamor Lantecse
Telephony
Julius Pacifico
Telephony
Raquel Peñaredondo
Telephony
Digital- Customer Care Specialists
Digital- Customer Care Specialists
Gerard Consistable
Digital
Rosella Dichosa
Digital
Shiela Garcia
Digital
Joan Rabadillo
Digital
Maria Alyssa Violan
Digital
Babylyn Agiong
Digital
Hanna Jabido
Digital
Christian Salisad
Digital
Team Buildings and other Engagements!
Team Buildings and other Engagements!
At DLPC, we believe that strong teamwork and a positive workplace culture are key to delivering excellent customer service. Through our team building programs and activities, we aim to strengthen collaboration, boost morale, and create meaningful connections among team members, helping us work together effectively to achieve our shared goals.
Top Performers (Scorecard)
Top Performers (Scorecard)
We proudly recognize agents who consistently deliver excellent customer service, demonstrate strong commitment to teamwork, and actively contribute to creating a positive and supportive workplace culture. These top performers go above and beyond in their roles, serving as role models who inspire collaboration, encourage continuous improvement, and foster a spirit of unity within the team. Their dedication not only boosts morale but also helps drive our shared mission of providing outstanding service and achieving organizational success.
Above and Beyond: Commendations and Extra Mile Awards
Above and Beyond: Commendations and Extra Mile Awards
We commend agents who go above and beyond in delivering excellent customer service and supporting their teammates. Their dedication, professionalism, and positive attitude help strengthen our team and contribute to a great customer experience.
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