FAQ
The new portal may not be for you!
We suggest playing both games for a few days to get used to the some of the changes. Remember when you transfer your game it will be identical to your Facebook game, but the two games will not synchronise.
If you are betrothed, your partner will have to be added again in the new portal. Any Lands of Love progress will be lost.
You will not have any neighbours, but adding players is quite easy.
Help! My game is back at level 1
You will need to make a new account on the Portal. Step 2 above
Use a new email address and password.
Do not sign in with Facebook until you are prompted to transfer your progress (you don't need a google account or any other account)
Wait until you are prompted to transfer your game, then allow access to Facebook.
Important!
Game progress can only be transferred Before you start playing.
You can only transfer your game progress once, so make sure you are logged into your correct Facebook account, the one you use to play K&B.
Will my Facebook game and Vizor-online be the same game?
When you first transfer, yes, they will be the same BUT they will not synchronise. Actions done in the Facebook game will not reflet in Vizor's game.
Actions done in Vizor will not reflect in Facebook. TIP: play both games for a day or two to get the hang of things.
Can I play both games?
Yes, if you want to. We suggest you do play both games for a few days. There are some differences between them.
I don't have any neighbours!! Help!!
It is impossible to transfer your neighbour over. But adding neighbours here is super easy. Anyone playing on the site is available for you to add unless they have checked "Don't offer me as a neighbour"
You will have a new ID number too ! You can share this with your existing Facebook friends, and your Partner.
Where is my betrothed!!!
Your neighbours will not transfer with your game, so you will lose your betrothed too, but, do not despair! Ask them to transfer their game then you can add them again on the new portal. NOTE: If you are doing the Land of Love series this will reset with the new portal. It is not possible to transfer this data.
Free links will not work!!
Our links are in the News section. Find the news in the top left corner, just above your game screen.
I don't want to use the new portal, can I keep playing on Facebook?
Don't worry, the game is not going away from Facebook, the portal is just another way for players to access the world of K&B.
I just transferred my game and I can't hire any workers, I don't have any neighbours.
Don't worry, adding is easy, you'll have some in no time.
How many neighbours can I have?
For now it's limited to 500, but this limit will increase.
What about my Facebook Group?
The portal is not a social media site so you can't have groups there, your existing Facebook group/s still have a very important role to play. The games are identical, about the only thing that may change is you'll have two different 'Add Me' posts, one for the new portal and one for Facebook.
Everything else in your group will be 100% relevant to both games 🙂
Can I delete my Facebook account now?
Yes, if you really want to. You should think about this first and make sure you don't want your Fb account. BUT you must make a new account with K&B-online first. You may have already done this. If you are still using your Facebook account to log into K&B-online you won't be able to do this if you delete your Facebook account.
Do I have to make a new account on K&B-online?
No you don't have to, but you should! This is why. If you are ever locked out of your Facebook for any reason you will not be able to log into the portal with your Facebook account. We strongly recommend making your own account on the portal.
What will happen to my rubies?
Your rubies will come over with your game transfer, nothing will be lost. Your game will be identical.
What is a portal? What is a platform?
A portal is a website or web page providing access or links to other sites. Eventually other web based games will be added here.
A platform is the design and build behind the portal, it governs how it will work.
For our purposes we can use platform/portal/site interchangeably. You'll hear it referred to also as K&B site or Vizor site.
Can I transfer my game later? Is there a cut off date?
You can transfer you game at any time, there is no deadline.