Use this checklist to decide what to do at each stage of a Kakobuy order. This is an independent explanation, checked against the official help pages linked below on 23 October 2026. Account labels, payment options, deadlines and fees can change; your live order and support response govern.
On a product card, copy the complete Kakobuy purchase URL into a new browser tab. Match the nested item ID to the card, then check the live model, colour, size, quantity and seller measurements. Save the selected-variant screenshot and order number. A multi-style collage does not mean every pictured option is available at the displayed price.
Check the seller’s return conditions and whether the agent accepts the item. Names and logos on a listing do not prove authenticity. If you need an authorized branded product, verify the seller’s authorization before ordering; this directory has not authenticated the goods.
The first checkout generally covers the goods and applicable China-side charges. After warehouse processing you select an international route and pay the parcel quotation and applicable services. Product price is not the delivered total. Review the currency, conversion, payment fee and final amount on the payment screen. Never pay because an old guide claims a payment method or coupon is available.
Official shopping process · Delivered-cost worksheet
Open the order in your Kakobuy account. Distinguish payment accepted, purchasing, seller dispatch and warehouse receipt. Seller dispatch is a domestic shipment, not an international parcel. If the seller has not dispatched or the status is unclear, ask order support for an update with your order number. A cancellation request is not confirmation that cancellation has succeeded.
Warehouse receipt and completed QC are different milestones. Open the images attached to your own order and compare the exact variant before international submission. Missing photos or unclear measurements require clarification; there is no verified fixed completion-time promise here.
Use the detailed QC checklist and evidence-request template to assess visible issues. For fit, start with the measurement guide. Photos do not establish authenticity, composition or durability.
Do not submit the disputed item for international shipment while seeking a return. Save the QC images and mark the specific mismatch. Contact order support promptly and ask for the live return deadline, seller approval, return postage, service deductions and expected refund destination. An older official returns article describes a short warehouse window and conditions; do not treat it as a universal current guarantee.
Copyable support message: “Order [number], item [ID], received variant [details]. My order requested [details]. QC image [number] shows [specific issue]. Please hold international dispatch and confirm whether cancellation/return is possible, the deadline, all deductions, and where and when any refund will be credited.”
Official returns conditions · Official refund information
Keep a note of request submitted → seller/agent decision → return dispatched if required → return accepted → refund recorded. An approved request does not mean the money has reached your bank. A credit to the agent balance is also different from a withdrawal or reversal to the original payment channel. Ask support which route applies, any fee, and the expected processing time for this payment. Check the account ledger and payment-provider record separately.
Review destination restrictions, declared contents, packaging, actual versus volumetric weight, delivery estimate and optional insurance conditions. Estimates can change after packing and final measurement. Removing packaging or consolidating goods can change protection and billing; it does not guarantee a lower total. Confirm the contents and address before paying the international quote.
Official shipping estimator · Warehouse and packing information · Insurance conditions
After dispatch, identify the international parcel and actual carrier record. A seller’s domestic delivery, label creation and delivery to your address are different events. Use the order and parcel tracking guide for stage-by-stage checks, a private log and a support-message template. Preserve delivery/packaging evidence when a problem occurs and confirm the live claim deadline.
Record: item ID and variant; order number; first payment and currency; seller dispatch; warehouse receipt; QC review; return deadline if applicable; parcel number; international payment; carrier number; final received date. This makes support conversations and cost comparisons easier.
Editor: Jay Moo. This guide is informational and independent of Kakobuy. Sources, selection method and corrections · Browse the product directory
A short checklist to keep beside your order
For a compact reminder of measurement methods, dated QC evidence and estimated versus paid costs, use Clothing shopping: three checks before you pay. This companion page is maintained by Jay Moo and summarizes the checks; consult the detailed steps above and current service terms for decisions.