What We Think

"You can’t depend on your eyes when your imagination is out of focus." 

-Mark Twain

Matt's podcast, The CX & Culture Connection, is designed for CX leaders looking to drive growth and innovation through the connection of customer experience and culture

Click here to explore the CX & Culture Connection Podcast

Matt's new book, The CX & Culture Connection, dives into creating a growth flywheel by approaching CX and culture together

Click here to learn more about the book

Check out our video collaborations with members of our partner network that addresses the direction of experience management and how your organization can get ahead

Click here to explore our videos

Our collection of blogs addresses a range of topics for how you can apply leading practices for design thinking, data science, enterprise agility, and culture along your company's own CX journey 

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Dive deeper into a collection of Matt's favorite articles he's co-authored for Strategy + Business magazine and members of our partner network


Click here to explore articles

Explore reviews for some of our favorite books that explore themes relevant to experience management and building a more customer-driven organization

Click here to explore book reviews

Peer into the future of CX with this series dedicated to exploring the ever-evolving relationship between CX and AI 

Click here to explore the AI & CX blog series

A series done in collaboration with Lou Carbone about how your company can modernize its approach to insights.

Click here to explore the Reimagining Insights blog series

A series about what CX leaders can do to amplify innovation in their organizations

Click here to explore the Amplify Innovation series 

A series about what CX leaders can do to accelerate value for their organizations

Click here to explore the Accelerate Value series

A series about how CX leaders can facilitate a shift toward a more customer-focused culture within their organizations

Click here to explore the Drive Change and Evolve the Culture series