Fractional Chief Experience Officer (CxO)
"A leader's job is not to do the work for others, it's to help others figure out how to do it themselves, to get things done, and to succeed beyond what they thought possible."Â
-Simon Sinek
Why a CxO? It takes time and sustained investment to build out your CX organization and capabilities. Have you considered a fractional CxO role to round out your team and accelerate value creation?
Whether your are an emerging company experiencing hyper-growth or a more mature organization that is looking to build out a stronger CX team and operating model for how the CX team works with the rest of the organization, a CxO role may be right for you to accelerate impact and evolve a more customer-driven culture. A fractional CxO role elevates the importance of CX in your organization. It helps reinforce focus on CX without requiring a full-time CxO, while allowing your other C-level executives to provide support and reinforce collaboration.