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Information
Information
Training Topic : Service Excellence & Customer Satisfaction
Duration : 8 Hours
Media : Offline
Vendor : INTA Academy
Maximum : 20 Participants
Target Participants : All (talent & supervisor up)
Investments : Free of charge
Location : Auditorium 5th floor
Time : On Schedule
Description
Description
This workshop focuses on mastering service excellence and elevating customer satisfaction. Participants learn to define and enhance the unique customer experience of their organization, while identifying and overcoming barriers to service excellence. The program guides through exceeding customer expectations with tailored, personalized services, and highlights the key qualities of a service professional. Emphasis is placed on effective communication tailored to various customer personalities.
Content
Content
Introduction to Service Excellence
Defining the customer experience at your organization.
Identifying barriers to achieving service excellence.
Analysing and enhancing your customer experience.
Communicating with Your Customers
Applying the principles of effective communication to create positive customer experiences.
Understanding your own communication style and strengths.
Recognising different personalities and communication styles.
Going the Extra Mile to Exceed Expectations
Creating positive customer experiences.
Knowing what kind of customised and personalised services may be tailored to delight the customer.
The qualities and characteristics of a service professional.
Delight Your Customers
Elevating your emails.
Showing your qualities.
Devising creative solutions to routine problems.
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