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Information
Information
Training Topic : Effective Communication Skill
Duration : 8 Hours
Media : Offline
Trainer : INTA Academy
Maximum : 20 Participants
Target Participants : All
Investments : Free of charge
Location : Auditorium 5th floor
Time : On Schedule
Description
Description
This interactive workshop equips participants with improved communication skills, enhancing their ability to influence and engage effectively in the workplace. After completing the training, they will be better at crafting impactful messages, understanding and adapting to various communication styles, and actively listening to improve team collaboration. The skills gained will lead to stronger professional relationships and increased efficiency and productivity in their organizational roles
Content
Content
Communicating with Impact
Understanding what effective communication is.
Communicating a positive image.
Creating clear, professional messages.
Communication Styles
Understanding your own communication style and strengths.
Recognizing different personalities and communication styles.
Communicating effectively with colleagues, clients and others.
The Importance of Understanding Others
Mastering the active listening technique.
Being empathetic and understanding others’ point of view
Clarifying information.
Communication Tools
When and how to use communication tools (emails, SMS, instant messaging, phone calls)
Prepare and organize effective meetings.
Communicate professionally through every available communication channel
Crucial Conversations
Understand Crucial Conversations, which are conversations that are difficult for someone to have because they contain 3 elements, namely differences of opinion, high risks, and strong emotions.
Apply crucial conversation techniques, namely 1) Have the Right Intentions 2) Build a Sense of Security, 3). Find Common Interests & Common Goals.
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