OFFICE CONVERSATION

Training Topic : Office Conversation

Duration : 40 hours (4 hours/session)

Media : Offline

Vendor : ESQ English Course

Maximum : 30 Participants

Target Participants : All employees

Investments : Rp. 1.000.000,- / participant

Location : Auditorium 5th floor

Time : On Schedule

Getting Started

• Getting to know each other, stating learning goals

• Talking about job descriptions

• Describing job responsibilities

• Building relationship and being polite

• Establishing contact

• Small talk

Telephoning

• Identifying telephone basics and getting through

• Dealing with communication problem

• Making excuses

• Exchanging and checking information

• Spelling over the phone

• Leaving and taking messages

Emailing

• Structuring Email

• Practicing formal and informal phrases

• Distinguishing abbreviations

• Writing and replying to enquiries

• Using polite language

• Practicing common verb-noun phrases

Business Meeting

• Arranging a meeting

• Confirming and rescheduling a meeting

• Making meeting introduction

• Chairing a meeting

• Stating the objectives

• Ending a meeting

Review

• Recalling all skills learnt

• Preparing progress assessment

Progress Assessment

• Delivering self introduction presenting job description, responsibilities and Q&A

• Group work simulation business meeting in sequence from arranging appointment over phone, changing the schedule, chairing a meeting to the end

• Writing email follow up action after the meeting

Discussion

• Interrupting politely

• Explaining cause and effect

• Asking for clarification

• Giving an opinion

• Expressing agreement and disagreement

• Making suggestions

Reporting

• Identifying letter writing

• Distinguishing letters: formal, informal, semi-formal, transactional

• Taking a written message

• Writing formal and informal minutes

Negotiation

• Expressing possibilities and impossibilities

• Enquiring about offers

• Suggesting a solution

• Asking questions

• Dealing with differences

• Settling matters

Presentation

• Welcoming the audience

• Introducing the presenter and topic

• Dealing with nervousness

• Emphasizing important points

• Concluding a presentation

• Dealing with questions

Review

• Recalling all skills learnt

• Preparing final assessment

Final Assessment

• Delivering pair discussion and negotiation related to the office matter

• Group work presentation of work or company performance

• Writing department progress report