Call Stride/K12 Tech Support & Customer Support at 1-866-512-2273 or go to help.k12.com to chat with a representative. Let your teacher or counselor know if you experience technical issues.

We understand that computer or internet issues can happen from time to time! However, it’s important to remember that students are still expected to keep up with their course lessons and attend live Class Connect sessions, even when technical challenges arise.  Please make sure to have a back-up plan in place — for example, using a different device, connecting to a mobile hotspot, or visiting a local library or another location with reliable internet. Having an alternative option ready will help you stay on schedule and ensure you don’t miss valuable learning time.

Stride/K12 has several online components built into its lessons and tools. To use Stride/K12’s program, you’ll need a computer with an Internet connection and free software programs, which you can download from the Internet. Please click on link below for complete information on computer needs.

LINK HERE

https://www.help.k12.com/s/article/Recommended-Browsers

Class Connect Troubleshooting

https://www.help.k12.com/s/article/Internet-Browsers-Clear-Cache-and-Cookies 

For Chrome Browser:

1. Open Chrome and click the three-dot menu icon in the top-right corner.

2. Click Settings.

3. In the left-hand menu, click Privacy and security.

4. Click Site settings.

5. Scroll down to the "Content" section and click Pop-ups and redirects.

6. Select the option that says "Sites can send pop-ups and use redirects". 

https://www.help.k12.com/s/article/K12-Printer-Setup-Guide

PowerPoint

Word

Excel

OneNote

Outlook

https://www.service.getfueled.com/servicestation/s/article/How-to-Update-Your-Time-Zone-in-the-K12-School

1. Opening the Snipping Tool:

• Search:
  Type "Snipping Tool" in the Windows search bar and select it from the results. 

• Keyboard Shortcut:
  Press the Windows key + Shift + S to instantly activate the tool and initiate a snip. 

2. Choosing a Capture Mode:

• Rectangular Mode: Select an area of the screen by dragging a rectangle around it.

• Free-form Mode: Draw a custom shape around the area you want to capture.

• Window Mode: Click on a specific window to capture its contents.

• Full-screen Mode: Captures the entire screen. 

3. Taking the Snip:

• Using the Mouse:

• After selecting a mode, use your mouse to draw or click on the desired area. 

• Using the Keyboard:

• In some modes, you can use the arrow keys (Shift + arrow keys) to adjust your selection. 

4. Editing and Saving:

• Clipboard:
  The captured snip is automatically copied to the clipboard. 

• Paste:
  You can paste the snip into applications like Paint, Word, or other programs that support image pasting. 

• Saving:
  The Snipping Tool (especially the store version) has its own editor where you can crop, annotate, and save your snip as an image file (e.g., PNG, JPEG). 

https://www.help.k12.com/s/article/K12-School-OLS-Accessing-Class-Connect-Recordings-Video

https://www.help.k12.com/s/article/How-to-Download-Office-365-For-Personal-Devices-School-Email-for-Students

https://www.help.k12.com/s/article/K12-School-Student-Onboarding

https://www.help.k12.com/s/article/How-to-Set-Up-Your-Learning-Coach-Student-Account-for-SY25-26

If you missed setting up your student's account during the Learning Coach setup, you can follow these directions here. 

https://www.help.k12.com/s/article/How-to-Change-Your-Username-or-Password-for-SY-25-26

https://www.help.k12.com/s/article/How-To-Track-Your-Course-Materials-and-Hardware-Shipments

Attendance Policy

Since IDVA is a public school, students are required to attend school Monday through Friday.

Click HERE to learn more about our attendance rules.

https://www.help.k12.com/s/article/How-to-Access-Class-Connect-in-the-K12-School-OLS

https://www.help.k12.com/s/article/K12-School-Student-FAQs

Computers

• IDVA students can get a school computer.  If you request a school computer, you will receive it within 7-10 days.  Please click HERE to track your computer. 

Courses & Materials

• Grades K–8: Students are placed in grade-level courses.

• Grades 9–12: Courses are based on graduation progress.  Please make sure your student’s transcript is on file for counselors to complete course placement. 

• All K-12 Courses will appear on your student’s dashboard on their first day of school. 

All course materials will be ordered and shipped after completion of orientation and will arrive within 5-7 days.  Please click HERE to track your materials. 

IDVA student ID cards are now available for purchase. They can be ordered online. The cost is $2.25 per card. Please note that the purchase of an ID card is optional. If you are interested in ordering an IDVA student ID card, please click here.

Just basic school supplies are recommended such as pencils and paper. 

www.help.k12.com/s/article/K12-School-OLS-How-to-Support-Your-Student 

• • Please click HERE to learn about the Learning Coach role.

  • Please click HERE to learn how to support your student in the online school. 

  • Please click HERE to review the getting started guide for students. 

Join our Facebook Page

https://www.facebook.com/IdahoVirtualAcademy/