There are 8 strategies HR managers can used to respond to influences and the improve the process of HR management
2 What type of industrial action is a lockout?
(A) Overt action by an employee
(B) Overt action by an employer
(C) Covert action by an employee
(D) Covert action by an employer
5 A manager wants disagreements amongst employees to be solved quickly and according to company policy.
What strategy will assist the manager to do this?
(A) Using non-financial rewards
(B) Adopting induction processes
(C) Implementing grievance procedures
(D) Introducing flexible working conditions
6 An increasing number of employees are seeking a better work-life balance. As a result, many businesses are introducing job sharing.
What is this an example of?
(A) Communication systems in response to a social influence
(B) Flexible working conditions in response to a social influence
(C) Communication systems in response to an economic influence
(D) Flexible working conditions in response to an economic influence
14 Courtney works 20 hours per week. She is entitled to sick leave and holiday pay.
What type of employment contract is this?
(A) Casual full-time
(B) Casual part-time
(C) Permanent full-time
(D) Permanent part-time
16 Riley has 150 employees. She is preparing a report outlining her company’s plans to ensure women have better access to senior positions.
Which workplace issue is Riley addressing?
(A) Anti-discrimination
(B) Equal employment opportunity
(C) Occupational health and safety
(D) Workers compensation
Question 23 (6 marks)
(a) Outline ONE cause of industrial conflict. 2 marks
(b) Explain ONE financial cost and ONE financial benefit of industrial conflict. 4 marks
10 Sam’s job is to set goals for employees and give them feedback on the achievement of their goals.
What best describes this process?
(A) Dispute resolution
(B) Job design
(C) Performance management
(D) Recruitment
12 A manager builds relationships with individual employees and encourages their contribution to decision-making in the workplace.
What leadership style is this?
(A) Autocratic
(B) Democratic
(C) Laissez faire
(D) Political
13 Robyn believes her manager has unfairly denied her a bonus. She consults her employee handbook which instructs her to put her complaint in writing and send copies to the manager and the Human Resources department.
What is Robyn doing?
(A) Seeking mediation
(B) Using negotiation
(C) Involving a tribunal
(D) Applying grievance procedures
24 TextMore is a global communications business that is facing increased competition. Management has decided to reduce the size of its factory workforce by 25% but also employ more information technology (IT) specialists.
b) Explain how TWO human resource strategies could be used to effectively manage downsizing TextMore’s factory workforce. 3 marks
20 Which of the following is an example of developmental performance management?
(A) Reviewing the reward system for all employees
(B) Evaluating an online payroll system for employees
(C) Improving an individual employee’s leadership skills
(D) Collecting data to manage the human resources function more effectively
Question 21 (8 marks)
(a) 4 How can employee rewards be used to improve business performance? Use an example of a specific reward to support your answer.
(b) 4 Discuss ONE dispute resolution method a business could use to resolve workplace conflict.
Question 22
MK Pty Ltd is a successful chain of frozen yoghurt stores with low gearing. The owners are planning to take over a smaller chain which has poor human resource management.
(a) Outline TWO indicators MK Pty Ltd could use to assess the effectiveness of human resource management after the takeover.
i) 2 marks
ii) 2 marks
4 Grievance procedures are used when
(A) employees are ill.
(B) employees have complaints.
(C) employees are being appraised.
(D) employers want to increase prices.
13 What is a reason for a business to use a democratic leadership style?
(A) It has a project with a tight deadline.
(B) It has experienced, highly skilled employees.
(C) There is a need for more standardised products.
(D) There is a potentially dangerous work situation.
11 Which of the following is an example of a business using performance pay?
(A) Emily is paid penalty rates for working on a public holiday.
(B) Mike receives a gift voucher from his supervisor for Christmas.
(C) Jamie is paid 5% above the level set in his enterprise agreement.
(D) Sally’s department receives a bonus for meeting its sales target.
2016
Question 23 (10 marks)
Heather owns a financial planning business with offices in four countries, including Australia.
(a) Heather outsources the cleaning of her Sydney office. Explain ONE advantage of this strategy. 2 marks
(b) Heather also outsources all her financial record keeping. Explain TWO disadvantages of this strategy. 4 marks
(c) Heather’s workforce is diverse and culturally competent. What are the advantages of this for Heather’s business? 4 marks
Question 23 (12 marks)
A business has been rapidly expanding and requires additional staff.
(a)
(i) Describe ONE monetary reward that could be offered during the recruitment process. 2 marks
(ii) Describe ONE non-monetary reward that could be offered during the recruitment process. 2 marks
(b) Outline an issue that could arise during the acquisition process. 2 marks
(c) The expansion of the business has led to conflict and uncertainty in the workplace. 2 marks
Recommend TWO indicators that could be used by the business to measure the effectiveness of human resource management. 6 marks