Packing and Unpacking of Guest Things

Storing Guest Things

1. Sort- Separate items like; under wears, clothes from white to colored; heavy to light clothes or according to guest instructions and put in the guest dresser.

2. Segregate soiled clothes- Washable to dry clean or according to guest instructions

3. Hang clothes- Long sleeves, pants, blouses and other clothes that need to be hanged or according to guest instructions

4. Arrange clothes, shoes and the like according to guest instructions

Detailed Procedures:

Unpacking:

1. Greet the Guest: Welcome the guest and introduce yourself.

2. Obtain Instructions: Ask the guest for specific instructions on how they would like their belongings handled.

3. Sort Items:

   • Separate clean and soiled items.

   • Categorize clean items by type (e.g., clothing, electronics, toiletries).

   • Within clothing, further categorize by color, fabric type, and need for hanging or folding.

4. Handle Soiled Items:

   • Place soiled items in appropriate laundry bags or containers.

   • Label the bags or containers with the guest's name and specific instructions (e.g., dry clean only, hand wash).

5. Unpack Clean Items:

   • Hang clothes on hangers and place them in the closet or on a clothes rack.

   • Fold clothes neatly and place them in drawers or on shelves.

   • Place electronics and other items in designated areas.

6. Arrange Belongings:

   • Arrange items according to the guest's preferences, such as placing toiletries in the bathroom or books on the bedside table.

7. Confirm Placement: Double-check with the guest to ensure their belongings are in the desired locations.

Additional Tips:

• Communication is Key: Maintain open communication with the guest throughout the process to ensure their needs are met.

• Attention to Detail: Pay close attention to the guest's specific instructions and preferences.

• Time Management: Work efficiently to minimize the time it takes to unpack and pack guest belongings.

• Professionalism: Maintain a professional and courteous demeanor at all times.

• Safety and Security: Prioritize the safety and security of guest belongings.

• Training and Development: Provide ongoing training to bell staff to ensure they are equipped with the necessary skills and knowledge.

• Technology: Utilize technology, such as mobile apps or digital inventory systems, to streamline the process.

Guests Belongings and Items

1. Pack first the heavy ones in the luggage, like pants, trousers, etc.

2. Next are the light clothes like blouses if female guest or polo for male guest

3. Third are the light ones like handkerchiefs, neck ties, or accessories especially if it is female guest

4. Shoes are to be packed according to guest instructions.

Packing:

1. Gather Belongings: Collect all the guest's belongings from around the room.

2. Sort Items: Categorize items by type and prepare them for packing.

3. Pack Efficiently:

   • Use luggage tags to identify the owner and destination.

   • Pack heavy items at the bottom of the suitcase and lighter items on top.

   • Use packing cubes or other organizers to keep items organized and wrinkle-free.

4. Secure Valuables: If the guest has any valuables, offer secure storage options or assist in packing them securely.

5. Assist with Luggage: Help the guest with their luggage to the lobby or transportation.