Guests Requests

Request

Requests of Guests may relate to:

1. Range of services and products offered by the establishment

2. Availability, hours and location of meals, services, equipment

• How various types of equipment work

• Local services, attractions, transport, shops entertainment, etc.

Request for Room Service:

• A room service request is a guest's request for food or beverages to be delivered to their room. This service is often provided by hotels, resorts, and other hospitality establishments. 

Understanding Room Service Requests:

• Types of requests (cleaning, linen, supplies, etc.)

• Prioritizing and scheduling requests

• Effective communication with guests and staff

Efficient Room Service Procedures:

• Quick response times

• Minimizing disruptions to guests

• Adhering to safety and hygiene standards

Wake up Calls

Request for Wake up Calls

The Housekeeper may up sell wake up calls to the guest. One may say:

“Mr. Smith, should you like to avail our wakeup call service, you may request directly to the Telephone Operator to this nos. 04-733 or to the Front Desk. Thank You, sir.

The guest shall call the operator directly or may relay the request through the Front Desk.

When the operator rings a room for wake up call, she should answer do it graciously by calling the guest by the name as follows: Good Morning Mr. Smith. It is now 5:00 A.M.

When the guest does not answer the wake up morning call, request the bellboy or the room boy to knock on the guest room. If there is still no response, the Duty manager may enter the room with the emergency key.

Using Technology for Wake-up Calls:

• Hotel wake-up call services

• Smartphone alarm apps and features

• Smart home devices and voice assistants

Creative Wake-up Call Ideas:

• Using music or sounds to wake up

• Incorporating personalized messages

• Engaging in physical activities to wake up

Challenges and Solutions:

• Dealing with noisy environments and sleep disturbances

• Ensuring reliability and accuracy of wake-up calls

• Addressing cultural differences and preferences

Other Request

• Roll away bed – a portable single bed used to accommodate additional guest in a room; additional pillows , blankets and towels; Flat Irons and Ironing board; hair dryers; additional room supplies; change of linen; first aid kit; baby crib; Electric kettles and jugs; Computers/ laptop; TV and video; Alarm clock; fax machine.

Other requested services may include:

1. Baby Sitting – ask first the permission of your supervisor before granting the guest request.

2. Errand, like buying the guest of a daily newspaper, the housekeeping supervisor should be notified.

As part of hotel services, the hotel may allow certain items to be lent to guests for their use while in the hotel. However, anything that is issued should be recorded and acknowledged – signed by the guest so that in case the item is lost or not returned, the guest could be made accountable. The cost of the item shall be charged to his account in case of lost.