Housekeeping Organization

TOP LEVEL

I.EXECUTIVE HOUSEKEEPER OR HOUSEKEEPING MANAGER

• The Housekeeping Department; sees to it that housekeeping maintenance is carried out in accordance with prescribed standards and policies.

II. ROOMS MAINTENANCE SUPERVISOR

• Directs and controls rooms keeping activities including room make up, installation of mini bar and other room amenities; ensures conformity to prescribed room-keeping standards and policies.

Duties & Responsibilities:

1. Conducts routine inspection to check the quality of room make up; make sure that the room are installed with standard room amenities and that the area is free of hazards. Also checks if there is anything that needs repair or corrective action.

2. Checks room status during room check, prepares and distributes room status reports to Front Desk and to room attendants.

3. Looks after the proper use, storage and maintenance of linen and cleaning equipments as well as housekeeping tools and supplies.

4. Regularly checks the conditions and maintenance of housekeeping equipment. Have them cleaned regularly. Initiates service request for defective items.

5. Checks and maintain par stock. Make requisition whenever needed.

6. Initiates and supervises the weekly inventory of room supplies and other housekeeping items entrusted to his unit. Reports losses and damages and takes corrective action against reckless use of equipment.

7. Sees to it that his superior is informed to all unusual incidents and accidents in his area of responsibility.

8. Trains, coaches and supervises room boys and chambermaids.

9. Attends to the guest complaints, inquiries and requests.

10. Attends to performance evaluation of his subordinates; conducts appraisal interview.

11. Personally attends to VIP guests and their requirements.

12. Coordinates with Front Office regarding changes in room status and Bookings ; with maintenance unit regarding requests for repair or maintenance.

13. Performs other related duties as maybe assigned by superior.

MIDDLE

III. HEAD HOUSEMAN OR PUBLIC AREA SUPERVISOR

• Directs or control all activities concerning public area maintenance and ensures conformity to prescribed housekeeping standards and policies.

Duties and Responsibilities

1. Maintains quality housekeeping in all public areas paying special attention to cleanliness, orderliness and safety in all covered areas.

2. Conducts regular inspection of the different public areas; checks the quality of cleaning and maintenance and ensures tat the area is free of safety hazards. Also checks if there is anything that needs repair or corrective action.

3. Checks order in all areas, make sure that fixtures and furniture are installed in the right position.

4. Monitor and supervises the proper use, storage and maintenance of cleaning equipment as well as housekeeping tools and supplies.

5. Checks equipment regularly for their condition. Have them cleaned regularly and repaired when out of order.

6. Check and maintain par stock requirements. Makes requisition to replenish supplies.

7. Initiates and supervises weekly inventory of cleaning supplies and other housekeeping items allocated to his unit. Reports losses and damages and takes corrective action against reckless use of equipment.

8. Reports to management all unusual incidents and accidents in the public areas, safety hazards and items needing repair or replacement.

9. Trains, coaches and supervises his staff.

10. Evaluates the performance of his subordinates and conducts appraisal interview.

11. Performs other related duties as maybe assigned by supervisor.