Navigating Surprises with Expectancy Violation Theory

Expectancy Violation Theory (EVT) delves into how unexpected behaviors in social and professional environments impact interactions. Originally focusing on personal space, EVT now explores various communicative actions. It's based on three core ideas: violation valence, communicator reward valence, and violation expectancy, which together determine the reaction to and outcome of the unexpected behavior. EVT sheds light on the dynamics of interpersonal relationships, workplace interactions, and the influence of cultural norms on expectations. Understanding EVT helps in better managing and responding to surprising actions, enhancing communication effectiveness across different settings.