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Q: How do I use a command that requires parameters?
Q: How do I use a command that requires parameters?
A: Follow these tips for supplying parameters for commands that require them:
A: Follow these tips for supplying parameters for commands that require them:
Command parameters surrounded by <> are required.
Command parameters surrounded by [] are optional.
Command parameters surrounded by "" are literal.
Grouped command parameters separated by / require only one of the parameters in the group.
Q: Why is the bot is not responding to my commands?
Q: Why is the bot is not responding to my commands?
A: There are a few reasons why this may be happening:
A: There are a few reasons why this may be happening:
The bot is offline. You can tell if the bot's status icon is gray, or the bot has no activity in its profile. If this is not an issue with Discord's Gateway/API services, please contact wozardstudios@gmail.com.
The command is disabled, either by me, a developer, or a moderator of your server. The category that the command is in may also be disabled.
The bot has run into an error while executing the command.
The command does not exist, or the alias that you're using does not exist. If you think that an alias should be added, please contact wozardstudios@gmail.com or file a support ticket using the ticket command.
Q: Why is the bot lagging when responding to my commands?
Q: Why is the bot lagging when responding to my commands?
A: There are a few reasons why this may be happening:
A: There are a few reasons why this may be happening:
The bot is restarting with a new update/bugfix. It takes time for the bot to connect to Discord every time it restarts, so please be patient.
Discord's Gateway/API services may be degraded. To check, first try to use the ping command to check for Discord's Gateway and message pings. For more information, go to Discord's status page.
You have run into a bug, or the bot has an internal error. You can file a support ticket using the ticket command in the case of a bug, or check the bot's status page for more information in the case of an internal error.
The bot's host server is having a high latency. This usually will not happen, but please contact wozardstudios@gmail.com or file a support ticket using the ticket command if this issue occurs.
Q: Why am I not getting a response from my attempt(s) to contact you?
Q: Why am I not getting a response from my attempt(s) to contact you?
A: Please be patient. Usually, you will receive a response from your support tickets 24 hours after they are filed.
A: Please be patient. Usually, you will receive a response from your support tickets 24 hours after they are filed.
Then, depending on if the debugging for the problem(s) outlined in the tickets go well or not, you will receive in a follow-up response 1-5 days after the ticket is reviewed. This brings the total time it takes to address a ticket between 2-8 days. DMs and emails follow a similar procedure, although emails may take longer to respond to than the estimated time.
Q: Why did my in-progress command/service stop suddenly?
Q: Why did my in-progress command/service stop suddenly?
Note: This includes (but is not limited to) active minigames and music playback.
Note: This includes (but is not limited to) active minigames and music playback.
A: There may be a few reasons as to why this might be happening:
A: There may be a few reasons as to why this might be happening:
The bot is restarting with a new update/bugfix.
The bot has gone offline.
You have a poor connection to Discord.
Q: How can I become a Gradient Premium user?
Q: How can I become a Gradient Premium user?
A: Gradient Premium is only awarded to friendly and supportive users of the bot and is NOT obtainable through monetary transactions. There is no fixed criteria for acquiring Gradient Premium, and all awards are decided on a case-to-case basis by Team Gradient.
A: Gradient Premium is only awarded to friendly and supportive users of the bot and is NOT obtainable through monetary transactions. There is no fixed criteria for acquiring Gradient Premium, and all awards are decided on a case-to-case basis by Team Gradient.
Q: How did you make the bot?
Q: How did you make the bot?
A: The bot is written in JavaScript using a custom version of Discord.js and the stable version of node.js.
A: The bot is written in JavaScript using a custom version of Discord.js and the stable version of node.js.
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