For guests with severe food allergies, please visit guest services upon entering the park to receive proper documentation to help you stay safe while eating at the resort. If you would like to request this ahead of time, email diningservices.gcrh@gcpr.net

This Documentation Includes

• An optional pin for guest to wear that will alert service crew of the guest's food allergy

• A select menu of allergen free items for each restaurant in the park

• A map of emergency medical services located within the park incase guest requires medical attention

Ordering Procedure

For guests with severe food allergies, check the Allergen-Free Menu provided at guest services for options at the restaurant you are visiting. Order one or more of these items through a crew member and then pay for your meal at the registers. Upon finishing payment, you will be required to sign your name, meal ordered, and time of purchase on our record sheet at the register.

Your purchase does not have to be limited to allergen-free items, however, only allergen-free items purchased should be marked on the record sheet.

Important

Globe-City Resort Highland is not responsible for guest injury due to allergic reaction.

• Assistive listening devices for guests who are hard of hearing are provided at Guest Relations free of charge. For guests with mild to moderate hearing loss, amplified handsets are provided at all phone locations.

• With one-week notice, sign language interpreting services will be made available in Globe-City Adventure Park at no charge. To arrange for sign language interpreting services, please contact our MDA service desk at mdaaccomodations.gcrh@gcpr.net or by calling (312) 872 5564

• Video remote interpreting is available at Guest Relations and First Aid stations.

• Show scripts are available in large font and embossed braille at Guest Services within Adventure Park

• Many attractions at Adventure Park can accommodate a guest with a white cane or provide a place to store the cane in the ride vehicle. The cane may need to be collapsed on some attractions. On attractions where a cane could become lost due to ride forces and present a potential hazard to other guests, the Attraction Attendant will hold the cane for the guest once he or she is seated. The Attendant will have the white cane available as soon as the attraction vehicle is stopped in the unload area.

White Canes

• Many attractions can accommodate you if you have a white cane, or they can provide a storage compartment in the ride vehicle to place your cane. Your cane may need to be collapsed on some attractions. On attractions where your cane may be lost due to ride forces and presents a potential hazard to other guests, an Attractions Attendant will hold your cane for you after you’re seated. It will be available as soon as the attraction vehicle is stopped in the unload area. The following attractions will hold your white cane until you’re done with the experience:

• Allowed In Vehicle

• The Magic Bakery Ride

• Sally's House

• The Ghostbusters Experience

• The Musical Train

• Paw Patrol: Training Academy

• Allowed in Vehicle if Folding (and can fit in provided storage pouch)

  • • Tomb of the Emperor's Curse

    • Mission 12

    • Flight of the Dragon

    • Old Yander's Mine Train

    • Boardwalk Bumpers

    • Journey to Atlantis (may get wet)

• Not Allowed in Vehicle

  • • Touch The Sky

    • Ride The Beat: Waveriders

    • Speed Factor

    • Space Jump

• For your enjoyment and convenience, Globe-City Resort Highland's shopping and dining facilities are wheelchair accessible. Our outdoor stage shows also have areas reserved for guests with disabilities. These areas are clearly marked with the International Symbol of Accessibility.

• Strollers, wheelchairs, and Electric Convenience Vehicles (ECVs) are available for rent at City Hall inside the park to the left of the entrance turnstiles. More Information Here

• Due to limited numbers, please note that ECV rentals are on a first-come, first-served basis and must be operated by a single person 18 years of age or older.

• We apologize that due to dramatic movement, none of the ride vehicles at the Globe-City Resort Highland can accommodate Electric Convenience Vehicles (ECVs) or electric wheelchairs. At rides that can accommodate standard wheelchairs, guests may transfer from their ECV or electric wheelchair into a standard wheelchair, which can be provided.

• Guests should properly secure or remove all prosthetic limbs before riding the following attractions to prevent hazards or loss due to ride forces:

  1. Touch The Sky

  2. Ride The Beat

  3. Speed Factor

  4. Space Jump

  5. Flight of the Dragon

  6. Old Yander's Mine Train

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• Trained Service Animals are welcome to the Globe-City Resort Highland. Animals who do not meet the definition of a Service Animal will not be permitted in the park. Service Animals must be harnessed, leashed, or tethered, unless these devices interfere with the Service Animal’s work or the individual’s disability prevents using these devices. In that case, the individual must maintain control of the animal through voice, signal, or other effective controls. To help you make an informed decision about your service animal’s safety, each attraction has specific entry and boarding requirements, as well as portable kennels at certain attractions. Relief areas for your service animal are also available at select locations throughout the parks. For more information, please speak with an attendant or see the Resort Safety Guidelines.

• In accordance with Minecraftia legislation, The Globe City Resort Highland is equipped with MDA Care Centers in both City-Shop and Adventure Park. Each care center is equipped with cold water fountains, comfortable seating, and quiet spaces for guests with autism and other processing disorders to relax and take a break from the noise. MDA care centers can be found using the park map, the GC RESORT mobile app, or by asking a cast member. MDA Care Centers are available to guests with registered disabilities only, general guests cannot use MDA Care Centers.

• Guests may also purchase VIP Silver or Deluxe admission to gain access to VIP Lounges which also offer a quiet space for guests to take a break.

• For more information on MDA Care Centers and our amenities for guests with disabilities, feel free to contact our MDA service desk at mdaaccomodations.gcrh@gcpr.net or by calling (312) 872 5564