How to Fix Paper Jam Error on HP ENVY Printer? (Full Guide)

I have used many printers over the years, and one common problem they all face is paper jams. This issue may seem minor, but it often disrupts printing tasks and causes frustration. Usually, this paper jam error occurs due to the incorrect paper type, crumpled or misaligned sheets, or debris lodged inside the printer. While the problem itself is common, many users find it difficult to fix without guidance. If you are facing this with your HP ENVY Printer, don’t worry - this guide will help. I will walk you through the top 3 fixes to resolve the paper jam error quickly and easily.

Fix 1: Clean the Input and Output Trays

There may be a problem with your HP ENVY Printer's Paper tray, which can cause a paper jam. Here is the quick process you need to follow to clear the output and input tray on your printer.

Output Tray

• First, you need to push the output tray extender.

• Then, push it towards you to get it to the outermost part of the printer.

• Now, remove all the paper from the tray.

• Take a look from the feeder side to check for the debris or torn pieces. (Use some flashlights if necessary.)

• If you find any pieces of paper or debris, then remove them.

Input Tray

• Make sure to turn off your printer first.

• Also, remove the power plug from the rear of your printer.

• If you are using a USB cable for the connection, remove it as well.

• Grab the input tray and gently push it out to remove it from the printer.

• Now, turn the printer on its side and inspect the gap where the input tray was on the bottom of the printer.

• Remove any unwanted pieces or particles from the roller side.

• After that, properly keep the papers and push the tray back to its initial position.

• Check the printer to see if it is still showing the same problem.

Fix 2: Check if the HP Printer Rollers Move Freely

If the HP printer rollers do not work smoothly, then it can result in a rise in paper jam problems. Follow the procedure below to ensure the rollers are functioning properly.

• If your printer is not on, then press the button to turn it on.

• Then, grab the handles of the printer from either side and raise the ink cartridge access door until it locks into place.

• Wait until the printer becomes idle before continuing.

• With the printer on, unplug the power cord.

• After that, use a light source to inspect the printer and look for any debris near the carriage. (If you find any paper tears when you remove it from the rollers, you should inspect the wheels and rollers for torn pieces of paper that might be inside your printer. If pieces of paper remain there, more paper jams can occur.)

• Now, access the carriage and follow these steps:

  1. If you are unable to move the carriage to the right side, then move it to the left side of the printer.

  2. If you are unable to move the carriage to the left side, then push it to the right side of the printer.

  3. In case the carriage is stuck in the middle, gently move it left or right.

• Next, you should remove any torn pieces or clutter you found.

• Ensure that the carriage is moving freely across the width of the printer. (You should carefully push the carriage to the left side of the printer, then push it to the right side.)

• Afterward, you need to close the ink cartridge door.

• Reconnect the power cord to the printer and turn it on.

• Print a document to confirm if the paper jam problem is gone.

Fix 3: Manually Clean the Feed Rollers

Many factors, like dust, debris, and torn papers, can contribute to the paper jam problem on your HP printer. Below is a guide to clearing the print roller, which can help you resolve your issue.

Collect the following items before you start the cleaning process:

• Long and clean cotton swabs.

• A lint-free cloth or any other good-quality piece of cloth.

• Filtered or bottled water. (Make sure not to use the tap water as it can damage your printer.)

Once you have got all the required materials, follow the steps below to complete the roller cleaning process.

• Now, turn on your HP printer if it is not on.

• Hold the handles on both sides of your printer and lift the ink cartridge access door until it clicks into a locked position.

• When the ink cartridge access door is open, wait for the printer to become silent or idle. (When the printer is on, disconnect the power cable from the rear of the printer, and then unplug the power cord from the power source or electrical outlet.)

• Now, look for the paper cover, grasp the handle, and lift up to remove it.

• Properly dampen the swab with water and squeeze out any excess liquid.

• Press the swab against the rollers inside your printer, and then rotate the rollers upward using your hands.

• Let the rollers dry completely for about 10 minutes.

• Also, replace the paper path and close the ink cartridge access door.

• Bring the input tray to the outermost layer.

• Remove the paper from the input tray.

• Place the printer on its right side so you can access its underside. Ensure that you hold your printer firmly with one hand to prevent it from tipping.

• Dampen a clean, lint-free cloth in the water again, and then remove any excess liquid from the cloth.

• Now, clear the rollers underneath the printer.

• When the rollers are dry, bring the rollers to their initial position.

• Turn on your printer to see if it is still showing some problems.

Frequently Asked Questions

Question

What Should I do if My HP ENVY Printer Shows a Paper Jam?

When your printer displays a paper jam issue, it's a good idea to first restart your device. Below are the steps you need to follow to restart the printer. 

1. When your printer is on, you should immediately remove the plug from the socket. 

2. Also, remove all the cables from the printer. 

3. Then, wait for around 2-3 minutes. 

4. Next, plug the cables into their respective places. 

5. After that, turn on the printer. 

Now, see if the paper jam is gone. Also, you may need to try more solutions if the problem persists. 

Question

Why Is My HP Printer Showing a Paper Jam Error?

Paper jams are a common issue in many printers. If you are facing this issue in your printer, then it could be the result of various reasons as follows:

●     The printer is unable to process all the print jobs given to it.

●     You are using incompatible papers on your printer.

●     The printer roller is not working properly.

●     There are some torn papers or debris stuck inside the printer.

●     Your printer is not functioning properly.

●     There are issues with the printer software or driver, as well as others. 

Question

What are the Solutions for HP Printer Paper Jam?

You might need to try different solutions depending on the exact cause of the paper jam. If you want to fix the problem quickly, then you need to figure out the exact reason behind the issue as soon as possible. Besides that, you should look inside the printer to check the roller and search for pieces of torn paper. Getting the experts' help could also be a great idea. 

Source: How to Fix HP ENVY Printer Paper Jam Error