How to Fix HP ENVY 6055e Printer Offline Problem? (Full Tutorial!)

My grandmother, who loves creating printing craft templates for her grandkids, came to me when her HP ENVY 6055e printer suddenly stopped working. When I checked the printer, I saw that the wireless light was off, which indicated that the printer was offline and not connected to the network. As usual, I tried to restart my printer by switching it off and on. I also tried restarting her PC, which was connected to the printer. Despite restarting, when nothing changed, I adjusted some settings on her computer.

After some time, I finally figured out the main issue, which was an outdated printer driver. Soon after updating the printer driver, the printer started working properly without any hassle. So, if you are searching for solutions on how to get my HP ENVY printer back online, then this guide has you covered. I have explained three main fixes that will help you fix your 'printer offline issue' in no time. Let’s get started.

Fix 1: Update the Printer Driver

A printer driver is software that enables communication between the printer and your operating system, which translates data into a format the printer can understand. Over time, the driver gets old, which may cause issues like an offline error or the printer not printing. So, if you want to know "How to get my HP ENVY printer back online", update the printer driver so it works properly.

Here’s how to update the printer driver on your PC to fix the offline problem.

• Click the Start icon, which is usually found at the bottom of your screen.

• Type “Device Manager” and just start typing it after you click the Start button.

• Then, press the Open option on the right side of the Start menu.

• Scroll down in the Device Manager window until you see “Print queues,” and click on it to open it.

• Locate your printer model and click on it to see more options.

• Press the right-hand button on your mouse on your printer model. A menu will appear when you right-click.

• Select “Update driver” and choose this option from the menu.

• Click “Search automatically for updated driver software.” The computer will check for updates to your printer driver.

• If there are any updates available, your computer will install them for you.

Fix 2: Set Your HP ENVY Printer as Default

Setting a printer as the default means placing it at the top of the list so that your computer picks it first over others. This setting is essential if you have multiple printers connected to your computer. Below, I have explained the simple steps to set your printer as the default if you don’t know "how to get my HP ENVY printer back online"

• On your keyboard, press the Windows key, type settings, and hit Enter to open the Settings tab.

• Navigate to the Devices option and select the option that says “Printers & Scanners.”

• Look for a box that says, “Let Windows manage my default printer,” and make sure it is not checked.

• Choose your printer from the various printers and select the “Manage” button.

• Finally, click on “Set as default” to make your printer the main one.

If these steps don’t help, you can try the last option, which is turning off the “Use Printer Offline” setting to get your HP ENVY 6055e printer back online.

Fix 3: Set the Printer to “Online” on Windows 10

If your printer is showing as offline and you want to know how to get my HP ENVY printer back online, just follow these simple steps. In this step, I explain how to disable the “Use Printer Offline” option, which you might have enabled by mistake.

• Open Settings: Find the gear icon ⚙️ (Settings) on your computer and click on it.

• Go to Devices: Look for the option that says “Devices” and click on it.

• Select Printers & Scanners: Find and click on “Printers & Scanners” from the list.

• Choose Your Printer: You’ll see a list of printers. Click on the one you want to use.

• Open Printer Queue: After you click on your printer, look for a button that says “Open Queue” and click on it.

• Access Printer Options: A new window will pop up. In that window, find and click on the button that says “Printer” at the top.

• Uncheck Offline Mode: Look for a box that says “Use Printer Offline” and make sure it is not checked. If it is checked, click on it to uncheck it.

Final Thoughts

Hopefully, you have the answer to your question: 'How to get my HP ENVY printer back online'? As a beginner, the steps may seem hard, but they are not actually. Follow the steps provided, such as updating the driver of your printer, setting the printer as the default device, and ensuring it is not in offline mode. Many users forget these easy fixes. It’s smart to begin with simple things like checking connections and settings before thinking about complicated problems. Let me know if you have more questions in the comments section below. 

Frequently Asked Questions

Question

Why does HP printer go offline?

HP printers can go offline for several reasons, as given below:

1. The printer might not be connected to the Wi-Fi or the computer.

2. Sometimes, there might be a paper jam or low ink that stops it from working.

3. Also, if the printer is turned off or needs updates, it might show as offline.

4. Always make sure that your printer is connected properly to the power cable and that the cable is not damaged.

Question

Can my HP printer go offline due to a weak Wi-Fi signal?

Yes, if you have placed your printer too far from the Wi-Fi router or have other obstructions, your printer may appear offline. Besides, if your Wi-Fi signal is too weak, your printer may go offline. In this case, you should check your internet or keep your printer closer to your Wi-Fi router. 

Question

How do you confirm if your HP printer is really offline?

Follow these easy steps to confirm:

1. Look at the printer screen or lights. If there’s no light or the wireless light is off, your printer might not be connected.

2. On your Windows computer:

   1. Click the Start button (bottom left corner), which looks exactly like the Windows icon.

   2. Type “Printers & Scanners” and click on it.

   3. Find your printer’s name in the list.

   4. If it says “Offline” under the name of your printer, then it’s offline.  

Source: How to Fix HP Printer Offline Issue