How to Fix HP Envy Printer Not Printing Problem? (Complete Tutorial)

The demand for hard copies hasn’t reduced even when the technology is at its peak. Offices, small institutions, colleges, and universities still need printouts for paperwork, teaching, and other work. However, printers also sometimes cause problems with printing, such as not responding to the print commands.

Several reasons may be behind this issue, including connectivity issues, paper jams, technical glitches, outdated printer drivers, and an overloaded print queue. It’s difficult to determine the cause of the issue with your HP Envy printer. However, by following the troubleshooting methods one by one, you can fix the root cause.

With several years of experience with printers, I would advise you not to overlook the small details, such as connections and other aspects. Instead, follow all the methods from basic to advanced.

Method 1: Restart the Printer and Computer

Restarting the HP Envy printer is the easiest troubleshooting method to resolve the issue of the printer not printing. Since your printer is connected to a device, such as a computer, you should also restart that device. Here are the steps to restart both devices.

Step 1: Restart the HP Envy Printer

1. Press the power button on the HP printer until the power light turns off.

2. Disconnect the printer’s power cable from the main power switch on the wall outlet.

3. Wait for a few minutes, and reconnect the printer’s power cable to the wall outlet.

4. Press the power button on the printer to turn it on and let the 'power light start flashing in solid blue or green'.

Step 2: Restart the Computer

1. Go to the Start button on the computer’s taskbar at the bottom.

2. Select Restart from the options, and let the computer restart.

That’s how you can restart both devices and check the improvements in the printer. If the printer is still not working, additional troubleshooting methods are needed.

Method 2: Check the Printer’s Connectivity

The printer’s connection plays a crucial role in its proper functioning. Therefore, it’s important to check whether it’s connected correctly to the USB, Ethernet cable, or WiFi connection. Follow these steps to check the printer’s connection.

1. Verify that the USB or Ethernet cables are securely connected to both the printer and the computer.

2. Unplug the cables from the devices, wait for a few minutes, and then reconnect them.

3. Run an online speed test to check your internet connection. If the speed is low, restart the wireless router by unplugging it from the power source and plugging it back in.

4. Confirm that the printer and the computer are connected to the same wireless network.

If you follow all these steps, the HP Envy printer will start working again. However, if the issue persists, proceed with the next method.

Method 3: Check for Paper Jams

Paper jams can also be a potential reason behind an HP Envy printer not working. Generally, a 'Paper Jam Occurs' when a sheet becomes stuck inside the input or output tray. Moreover, leftover paper can also stop other sheets from moving, leading to printing errors. Hence, if you’re a regular printer user, check for paper jams using the steps below.

1. For security, first turn off your printer by pressing the power button on the top or the front.

2. Unplug the printer from the wall outlet.

3. Check the input, output tray, or cartridge access area for any leftover papers.

Ensure that the paper path is clear and nothing is stuck inside the printer. If this method doesn’t resolve the printer’s issue, proceed to the next method.

Method 4: Update the HP Envy Printer Drivers

If the printer drivers for your HP printer are outdated or corrupted, it may prevent your printer from functioning properly. There are various methods for updating them. However, I personally like using Device Manager. Here are the steps for updating compatible printer drivers for an HP Envy printer.

1. Press the Windows key on your keyboard and search for “Device Manager.” Open it.

2. Scroll down and click on Printers to expand the list.

3. Locate your HP Envy printer, right-click on it, then select Update driver.

4. Select the “Search automatically for drivers” and proceed with the installation.

5. Finally, restart your computer once the update is complete.

That’s it for updating the compatible printer drivers for your HP Envy printer. I have one last method for you, which you can use if the printer doesn’t work after following the other methods.

Method 5: Delete the Pending Print Jobs

A conflicting print job can stop subsequent print jobs from processing in the printer. It can occur when a print job file isn’t compatible with the printer. Therefore, you need to delete the print jobs to remove the one that was preventing the printer from working.

1. Click the Start menu on the computer’s taskbar at the bottom and search for Settings.

2. Select Bluetooth & Devices under Settings.

3. Then, select “Printers & Scanners” and choose your printer from the list.

4. Select the "Open print queue" option from the screen, and then select "Printers" on the next window.

5. Select all the print jobs, and click Cancel.

After cancelling the print jobs from the printer, check if it’s working normally. It will start working again.

   Frequently Asked Questions

Question

Why Is My HP Envy Printer Not Working Suddenly?

Your HP Envy printer may not work because of various reasons, including connectivity issues, outdated printer drivers, paper jams, too many print jobs in the queue, or a conflicting print job. Besides, other reasons can also be possible. 

Question

How Do I Resolve the HP Envy Printer Not Printing Problem?

Learn 'how to resolve the printer not printing problem', you should check the printer’s connectivity. If the connection is fine, restart the printer and the computer, and update the printer drivers. Plus, deleting the conflicting print jobs also enables the printer to work. 

Question

How Can I Update the HP Envy Printer Drivers from the HP Official Website?

Learn how to Update the HP Envy printer drivers from the HP official website, follow these steps:

1. Visit support.hp.com on an internet browser.

2. Select the Software & Drivers option, and select Printer as your product type.

3. Type your printer’s name in the search box and press Enter.

4. Select the operating system, and click the Download button.

5. Let the drivers download on your computer, and locate them in the downloads folder.

6. Allow the drivers to install on the computer. 

Source: How to Fix HP Envy Printer Not Printing Problem