In Project 1, I struggled with finding words that sounded professional, but still easily read by almost any level of reader. The use of technical language should be used to show knowledge a few times but should be followed by an explanation. Overall, plain sentences and language should be used in order to ensure readability and understanding. If technical language is used too often, the reader may get bored or lost and never get to the information needed within the letter.
In the complaint and inquiry letters, I tried to use the pictures as a way to simplify the wording and to ensure maximum understanding. Visual guides help the reader to more easily understand and it gives them something they can refer to while reading. In the response letter, I tried to use the appropriate mixture of simple and professional sentences and wording. The links gave the reader other sources to look at in case of any miscommunication. Words that I used were generally basic and should no have had much room for miscommunication throughout the letter.
Project 1 taught me that the way things are worded can affect the tone and perceived purpose of the letter. Using too many technical terms can confuse the reader and make them even more frustrated than they might already be. I now know how to write a letter that uses simple prose to ensure that information is easily received. This could help me in any work environment with any professional documents.