General Knowledge

BOS Valid check:

I am going to add the function of how to verify BOS, 

There will be a list of authorized dealers and warranty term

Give an example of 530175, from the BOS below, everyone should be able to get key information

1. This unit is OUT OF WARRANTY : the last update is Aug 25, 2022, three months out of warranty already, if cx insist unit delivered Jan 2023, then he needs to talk to Goemans and find a new BOS to us.

2. The model# is in showing in the BOS

3. There is no notes of floor unit, or final sale

4. Goemans Appliances, is an authorized dealer from most of the manufactures.

Basically, for regular warranty, I am expecting you are able to verify the BOS rather than simple asking finance or admin team. If there is special cases, we can deal case by case

You can skype or message related question based on manufacture or ext warranty

1. SAMSUNG -> Ivy

2. Whirlpool/LG -> Tim

3. Electrolux/ Frigidaire -> Edward

4. Fisher & Paykel / Assurant - > Karen

5. GE -> Cherry/ Vanessa

6. BSH/Asurion -> Lisa

7. Others - > Ron

Regarding to refund procedure,

1. Only their service manager can make decision to offer full refund or there will be a charge of 25% restocking fee – unless the unit is unrepairable, do not tell cx directly how  much we are refunding, office will contact cx once manager review the situation

2. Admin or CSR team will only take action based on service manager’s instructions, before manager’s review, we don’t tell cx anything, no need to ask tech or flag tech to call cx, email or message service manager to review and follow up in next day

3. Tech needs to understand there will be a 25% restocking fee if cx wants to cancel or stop service when the unit still repairable

4. Finance only will process refund based on manager’s email and refund takes 2-5 business days, CSR can advise cx if cx is asking