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Under Republic Act No. 7394 otherwise known as the Consumer Act of the Philippines, it is the policy of the State to protect the interests of the consumer, promote his general welfare and to establish standards of conduct for business and industry. Accordingly, Article 159 of the Consumer Act and Sections 2 and 18 of Executive Order No. 913, mandates DTI to protect the rights of consumers by providing a fair, timely, and professional response to complaints for violations of R.A. 7394 and other Trade and Industry/Fair Trade Laws.
Consumer complaints filed with DTI may cover any, but not limited to the following:
File a Consumer Complaint
File a Consumer Complaint
Liability for Product and Services (i.e. Defective or Imperfect Products/Services)
Deceptive Sales Acts/Practices
Consumer Product Quality and Safety
Violation for printing “No Return. No Exchange” in the receipts
Chain Distribution Plans or Pyramid Sales Schemes
Consumer Product and Service Warranties
Labeling and Fair Packaging
Misleading Advertisement and Fraudulent Sales Promotion Practices
Regulation of Repair and Service Firms
Philippine Lemon Law
Complainants may opt to file a complaint through any of the following modes:
Online complaints may be filed by clicking the Consumer Complaints button.
Snail mail complaints may be filed through courier or registered mail.
Walk-in complaints, during regular business hours, Monday through Friday, at 8:00am-5:00pm.
Where to file:
DTI Camarines Sur Provincial Office
2nd Floor, Downtown District, Elias Angeles St., Naga City, Camarines Sur
File a complaint anytime, anywhere!
File a complaint anytime, anywhere!
You may file your complaint by scanning the QR Code or download the Consumer Complaint Form and file to the nearest DTI Provincial Office or send your complaint to, complaints.dticamsur@gmail.com.
OTHER GOVERNMENT AGENCIES
OTHER GOVERNMENT AGENCIES
The Bangko Sentral ng Pilipinas (BSP) handles consumer complaints involving banks and other supervised financial institutions. These typically include issues related to fraudulent transactions, credit and loan disputes, account errors, digital payment problems, remittance concerns, hidden fees, poor customer service, and data security.
BSP facilitates resolution by ensuring institutions respond appropriately and comply with existing regulations, usually after the concern has been raised with the institution first.
The Bangko Sentral ng Pilipinas (BSP) handles consumer complaints involving banks and other supervised financial institutions. These typically include issues related to fraudulent transactions, credit and loan disputes, account errors, digital payment problems, remittance concerns, hidden fees, poor customer service, and data security.
BSP facilitates resolution by ensuring institutions respond appropriately and comply with existing regulations, usually after the concern has been raised with the institution first.
The Food and Drug Administration (FDA) addresses concerns related to the safety, quality, and regulatory compliance of food, medicines, cosmetics, medical devices, and other health products. These include issues such as contamination, adverse effects, misleading claims, improper labeling, and the distribution of unregistered or counterfeit products.
The FDA is responsible for investigating these matters and enforcing standards to protect public health.
The Department of Environment and Natural Resources (DENR) oversees the sustainable management and protection of the country’s natural resources. It responds to concerns involving pollution, hazardous waste, illegal logging or mining, and other environmental practices that may endanger communities or public health.
By enforcing environmental laws and regulations, the DENR ensures the preservation of natural resources while safeguarding public welfare.
Matters handled by the Securities and Exchange Commission (SEC) focus on ensuring transparency and lawful conduct in the corporate and investment sectors. These involve concerns such as fraudulent investment activities, unregistered securities offerings, misleading disclosures, and non-compliance with corporate governance standards.
The SEC oversees and enforces regulations to promote fair business practices and safeguard investor interests.
The Department of Information and Communications Technology (DICT) addresses issues related to information and communications technology services, including complaints about internet service providers, cybersecurity, data privacy breaches, and online scams.
While the DICT does not handle general consumer complaints, it works to ensure that ICT services are reliable, secure, and accessible, and coordinates with agencies like the National Telecommunications Commission (NTC) to resolve service-related issues.
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