Consumer Complaint

Under Republic Act No. 7394 otherwise known as the Consumer Act of the Philippines, it is the policy of the State to protect the interests of the consumer, promote his general welfare and to establish standards of conduct for business and industry. Accordingly, Article 159 of the Consumer Act and Sections 2 and 18 of Executive Order No. 913, mandates DTI to protect the rights of consumers by providing a fair, timely, and professional response to complaints for violations of R.A. 7394 and other Trade and Industry/Fair Trade Laws. 

Consumer complaints filed with DTI may cover any, but not limited to the following:

File a Consumer Complaint

• Liability for Product and Services (i.e. Defective or Imperfect Products/Services)

• Deceptive Sales Acts/Practices

• Consumer Product Quality and Safety

• Violation for printing “No Return. No Exchange” in the receipts

• Chain Distribution Plans or Pyramid Sales Schemes

• Consumer Product and Service Warranties

• Labeling and Fair Packaging

• Misleading Advertisement and Fraudulent Sales Promotion Practices

• Regulation of Repair and Service Firms

• Philippine Lemon Law

Complainants may opt to file a complaint through any of the following modes:

• Online complaints may be filed by clicking the Consumer Complaints button.

• Snail mail complaints may be filed through courier or registered mail.

• Walk-in complaints, during regular business hours, Monday through Friday, at 8:00am-5:00pm.

Where to file:

DTI Camarines Sur Provincial Office

2nd Floor, Old DBP, Panganiban Drive, Naga City, Camarines Sur