In response to the policy of the state to protect the interests of the consumer, promote the general welfare, and establish standards of business and industry, the Department of Trade and Industry thru the Bureau of Trade Regulation and Consumer Protection (DTI-BTRCP) initiated the setting up of a networking arrangement among consumer-oriented agencies in order to facilitate the flow of information and provide mechanism for the speedy resolution of consumer complaints. This set up is what is now known as the ConsumerNet (CNet) with BTRCP acting as the Secretariat.
The member agencies have concretized their commitment to the objectives of the CNet by signing a Memorandum of Agreement (MOA) on 12 November 1996 at the Malacañan Palace in the presence of then President Fidel V. Ramos.
To ensure that ConsumerNet members adhere to a standard and common framework, the Bureau of Trade Regulation and Consumer Protection as the Secretariat has designed a Handbook to serve as a ready reference and guide in providing relevant information on pressing issues and concerns. This has marked the beginning of an efficient and effective networking among the member agencies.
Consumer Product Quality and Safety; Deceptive, Unfair and Unconscionable Sales Acts or Practices; Consumer Products and Service Warranties; Labeling and Fair Packaging; Price Tag; Liability for Products and Service; Misleading Advertising and Fraudulent Sales Promotion Practices; Regulation of Repair and Service Firms; Business Name Registration; Violation for printing "No Return. No Exchange" in receipts.
Mobile Number: 09682811667
Email Address: r05.camarinessur@dti.gov.ph
Mobile Number: (054)4770381
Email Address: da5ored@yahoo.com
Mobile Number: (054)2068532
Email Address: bspmail@bsp.gov.ph
Mobile Number: (052)7425555
Email Address: records@bicol.doh.gov.ph
Mobile Number: 09511081048
Email Address: rfo-reg5@fda.gov.ph
Mobile Number: 054-8715176
Email Address: penro_camsur@yahoo.com.ph
Mobile Number: (052)7425004
Email Address: bicol.dot@gmail.com
Mobile Number: 09560460346
Email Address: r5@ltfrb.gov.ph
Mobile Number: 09167330237
Email Address: ltonagadistrictoffice2023@gmail.com
Requests for blocking/unblocking of mobile phone’s International Mobile Equipment Identity (IMEI) and Subscriber Identity Module (SIM) due to lost/stolen cellphone units;
Complaints of consumers/subscribers of telecommunication companies such as text scams, unwanted calls/texts and illegal/obscene/threat/other similar text messages; and
Complaints of consumers/subscribers of telecommunications or broadcast service providers (i.e., Cable TV, DTH, etc.) such as billing complaint, poor customer service, poor technical service and fair usage issues
Mobile Number: 09178507751
Email Address: ntcv_legazpi@yahoo.com
Mobile Number: 09175200822
Email Address: pinky.nepomuceno@dict.gov.ph
Mobile Number: 09916917284
Email Address: nmistocv@yahoo.com.ph
Electric Service Charges; Electric watthour-meter accuracy disputes; Disputed amount of electric bill/s; Electric supply interruption; Electric supply standard; Quality of electric supply; Refusal to render electric service; Disconnection of electric service; Unacted complaints referred to the Electric Utiliies concerning the service.
Mobile Number: (02)86895331
Email Address: records@erc.ph
Mobile Number: 284792900
Email Address: infocenter@doe.gov.ph
Mobile Number: 09292835382
Email Address: ro5.camarinessur@dole.gov.ph
Mobile Number: 09298831917
Email Address: secbicol@gmail.com
Mobile Number: 09055021970
Email Address: nbinagadistrictoffice@gmail.com
Mobile Number: 09985988104
Email Address: racu5naga@gmail.com
Mobile Number: 09074508976
Email Address: region5.camarinessur@tesda.gov.ph
Mobile Number: (054)8713340
Email Address: camarinessur@deped.gov.ph
Mobile Number: 09692468761
Email Address: camsur@ro5.dost.gov.ph
Unserviced withdrawals; ATM-related problem; Claim settlement (i.e. delays in payment of claims, non-payment of claims); closed banks; unauthorized transactions of bank; loan-related (i.e. reduction of interests, condonation of penalties; release of collateral; claim for insured deposit; follow-up status of claim for insured deposit; queries on deposit insurance coverage
Mobile Number: 287056000
Email Address: boc.cares@customs.gov.ph
Mobile Number: 288414141
Email Address: pad@pdic.gov.ph
Mobile Number: 09999930637
Email Address: publicassistance@insurance.gov.ph
Mobile Number: 0960 688 4499
Email Address: rdo_65@bir.gov.ph
Mobile Number: 09614929092
Email Address: rrdo_66@bir.gov.ph
Mobile Number: 0970 626 9827
Email Address: dilgcamsurofficial@yahoo.com
Prosecution of Criminal Cases involving violation of consumer protection laws
Prosecution of Criminal Cases involving violation of consumer protection laws
Prosecution of Criminal Cases involving violation of consumer protection laws
Mobile Number: 09070071003
Email Address: oppcamarinessur@doj.gov.ph
Mobile Number:
Email Address: ocpnagaR5@doj.gov.ph
Mobile Number: 09215769899
Email Address: ocpirigacity@yahoo.com
Mobile Number: (054)477 5672
Email Address: nfa_csu@yahoo.com
Mobile Number: 0950 947 4975
Email Address: regionv@pca.gov.ph
Mobile Number: (8)929-61-07
Email Address: oadproper@lwua.gov.ph
Water resource regulation through the issuance of Water Permit (WP) and resolution of water use conflict; Regulation of water service providers through the issuance of Certificate of Public Convenience (CPC)/Certificate of Public Convenience and Necessity and setting of water tariffs.
Mobile Number: (632)89202641
Email Address: nwrbsec@nwrb.gov.ph
Mobile Number: 09468902281
Email Address: r5@cda.gov.ph
Mobile Number: 09663962728
Email Address: region5@dhsud.gov.ph
Mobile Number: 8840-2114
Email Address: rabad@doe.gov.ph
Mobile Number:
Email Address: records.camarinessur1@dar.gov.ph
Mobile Number: 0992 281 8369
Email Address: records.camarinessur2@dar.gov.ph
Mobile Number: 09988453132
Email Address: srapensumil@gmail.com
Mobile Number: 09178803991
Email Address: region5@bfar.da.gov.ph / bfarbikol.gov.ph
Mobile Number:
Email Address: fpacentral77@gmail.com
Mobile Number: 283536976
Email Address: info@buplant.da.gov.ph
Mobile Number: 8528 2240
Email Address: comms@bai.gov.ph
Mobile Number:
Email Address: consumernagacamsur.ph@gmail.com
Treasurer’s Office of the concerned Local Government Units (LGUs
Regulation of Practices Relative to Weights and Measures
Health Office of the concerned Local Government Units (LGUs)
Food Establishment, environmental Sanitation concern
Office of the Persons with Disability Affairs
PWDs discounts and privileges
Office of the Senior Citizens Affair (OSCA)
SC discounts and privileges
You may file your complaint by scanning the QR Code or you may download the Consumer Complaint Form and file to the nearest DTI Provincial Office.