Calm Mama Support | Dace Postpartum Doula — Last updated: October 2026
Calm Mama Support (Dace Postpartum Doula)
Patricierslaan 19, 3824 CA Amersfoort, The Netherlands
Chamber of Commerce (KvK): 42092413
VAT ID: NL005488810B70
Email: dacedoula@gmail.com
Phone / WhatsApp: +31 6 83825987
These Terms & Conditions apply to all offers and agreements for postpartum doula support provided by Calm Mama Support ("I", "me") to a client ("you"). They are available on this website before an agreement is concluded and will be sent to you on request, free of charge, by email.
I provide non-medical postpartum support, such as emotional support, practical help at home, support with your baby, simple meals and snacks, belly binding, light relaxation massage and traditional postpartum wellbeing practices, depending on the service or package chosen.
Postpartum doula support does not replace kraamzorg, midwifery care, a GP, a maternity nurse or other healthcare. I do not diagnose, treat or give medical advice. If I am concerned about the health or wellbeing of you or your baby, I will advise you to contact a healthcare professional.
Before support starts, we agree on the service or package, the number of hours or visits, the price and any travel costs. The agreement is concluded when you accept my offer in writing (for example by email or WhatsApp). I will confirm the agreement to you in writing. Availability is always subject to confirmation.
The hours of a package are used during the period we agree on when booking.
All prices are in euros and include VAT. Travel within Amersfoort is included. For visits outside Amersfoort, travel costs are calculated per kilometre and communicated to you in writing before the booking is confirmed. Parking costs, if any, are charged at cost.
You will receive an invoice when your booking is confirmed. The invoice must be paid in advance, within 30 days of the invoice date, and in any case before the first visit. If the first visit takes place sooner than 30 days after booking, payment is due before that visit.
If payment is late, I will first send you a free reminder with a payment term of at least 14 days. If the invoice is still not paid after that term, I may charge statutory interest and collection costs in accordance with Dutch law (the Decree on extrajudicial collection costs).
If the agreement is concluded at a distance (for example by email, WhatsApp, phone or online booking) or outside my place of business, you have the right to withdraw from the agreement within 14 days without giving a reason. The withdrawal period starts on the day the agreement is concluded.
To withdraw, send a clear statement (for example by email to dacedoula@gmail.com) before the period has ended. You can use the model withdrawal form below, but this is not required. I will refund any payment within 14 days of receiving your withdrawal, using the same payment method.
If you expressly ask me to start the support within the withdrawal period, you will pay a proportionate amount for the support already provided up to the moment of withdrawal. If the support has been fully provided within the withdrawal period at your express request, and you have acknowledged that you then lose your right of withdrawal, the right of withdrawal no longer applies.
Model withdrawal form
To: Calm Mama Support, Patricierslaan 19, 3824 CA Amersfoort, dacedoula@gmail.com
I hereby withdraw from my agreement for the following service: […]
Agreement concluded on: […]
Name: […]
Address: […]
Signature (only if sent on paper): […]
Date: […]
Postpartum life can be unpredictable, and I aim to be flexible. If you need to reschedule or cancel a visit, please let me know at least 24 hours before the agreed start time. The visit can then be rescheduled free of charge. Visits cancelled less than 24 hours before the start time may be charged in full.
In exceptional circumstances, such as illness or a medical situation involving you or your baby, we will look for a fair solution together.
You may end the agreement at any time. In that case you pay for the visits already provided and any visit cancelled less than 24 hours in advance. Any amount paid in advance for hours not yet used will be refunded within 14 days.
If I have to cancel a visit because of illness or unforeseen circumstances, we will arrange a new date. If that is not possible, I will refund the amount paid for that visit.
Because I work closely with newborns and new mothers, please let me know before a visit if anyone in your household has symptoms of a contagious illness, so we can decide together whether to reschedule. I will do the same if I am unwell.
Optional practices such as belly binding, light relaxation massage, yoni steam and sitz bath are offered for relaxation, comfort and general wellbeing. They are not medical or therapeutic treatments. Please tell me about any relevant health concerns, complications or advice from your healthcare provider. After a caesarean section, belly binding is only offered with approval from your healthcare provider. You can always decline or stop any practice.
Meals and snacks are prepared based on what we have agreed. Please inform me in advance about any allergies, intolerances or dietary requirements in your household. I work hygienically, but I cannot guarantee that food is completely free of traces of allergens.
Everything you share with me is treated confidentially. I only share information with others with your permission, unless the law requires it or it is necessary to prevent serious harm to you or your baby. How I handle personal data is described in the Privacy Policy on this website.
I only take photos or publish reviews, on this website or on Instagram, with your prior consent. You can withdraw your consent at any time.
I carry out my work with care and to the best of my ability. You remain responsible for decisions regarding your own health and the health of your baby. I am not liable for damage resulting from incorrect or incomplete information provided by you.
If I am liable, my liability is limited to the amount invoiced for the service concerned. This limitation does not apply in the case of intent or gross negligence, or to death or personal injury. Nothing in these terms limits your statutory rights as a consumer.
If you are unhappy about my service, please let me know as soon as possible, preferably within two months after you notice the problem, by email to dacedoula@gmail.com. I will respond within 14 days and try to find a solution together with you. If we cannot resolve it, you may submit the dispute to the competent court in the Netherlands.
Dutch law applies to these terms and to all agreements with Calm Mama Support. If a provision of these terms is invalid, the other provisions remain in force. These terms are available in English, Dutch and Latvian; if the versions differ, the interpretation most favourable to you applies. I may change these terms; the version that applied when the agreement was concluded remains applicable to that agreement.