Takeaway:
What you sell is what audiences expect to get.
Coming up with exciting advertisements is challenging (See Advertisements for examples of successful ad campaigns) and sometimes the line between promotion and over-exaggeration can be hard to decipher. It's important to bear in mind that in some contexts, false or misleading advertising may be punishable by law. As of 2023, there are potential class action lawsuits against the mobile game King of Avalon and State of Survival for misleading advertisements. This doesn't just apply to the gaming industry, either, with brands from Tesco to Uber facing legal ramifications for advertisements accused of being misleading.
Below is a collection of information on what to watch out for with truthful advertisements as well as laws in specific regions.
Disclaimer: Please check with the legal team for the most up-to-date guidelines and legal advice, since we are linguists, not lawyers! All we can offer are guidelines to consider as you brainstorm content.
Claiming to be "the best" or "the most" or saying the product is "scientifically proven" or "award-winning." Be sure that you can back these claims with hard, irrefutable data.
Obscuring in-app purchases or outright denying that there are in-app purchases.
Not showing actual gameplay or showing gameplay that doesn't appear in the game.
Showing characters/settings that will not appear in the game.
Mobile games in particular are beginning to gain a reputation for misleading ads, which affects how much potential players want to try them out. Prove the skeptics wrong!
The Australian Consumer Law prohibits misleading or deceptive conduct in trade or commerce, which includes advertising. Under their "consumer guarantees" section, they highlight that truthful products "will work and do as advertised" in order to comply with the law.
Please note that while the law provides the overall framework on a national level, each state and territory may have its own fair trade agencies to enforce it. Check with the legal team if you're not sure.
The Consumer Defense Code (CDC) is a set of norms that regulates the business between consumers, products, and providers. The code states that protection against misleading or abusive advertising is a basic right of the consumer.
The CDC defines misleading advertising (III, Art.37, §1º) as any type of information or communication of advertising nature, wholly or partially false, or, in any other way, even by omission, capable of misleading the consumer regarding the nature, characteristics, quality, quantity, properties, origin, price and any other data about products and services.
Aside from the governmental regulation, Brazil also has the National Council for Advertisement Self-Regulation (Conar), an independent body formed by media associations (TV, print, radio, internet, etc.). You can access the Conar Self-regulation Code in English here.
Using competitors' brands in ads is a big legal risk in Brazil. A recent court ruling in 2023 charged a company as guilty after a competitor complained their mark was being used by the offender in a Google Ads campaign. The court ruled it an "anti-competitive practice." The judge ruled that "the offender seeks to gain advantages, without much effort, by using the fame and prestige acquired by a certain brand or business name, associating their brand in some way with it", creating jurisprudence for similar cases.
The Consumer Protection from Unfair Trading Regulations in 2008 prohibits unfair commercial practices, which include misleading actions and omissions, as well as aggressive commercial practices. According to their prohibitions, unfair commercial practices are practices that impair a consumer's ability to make an informed decision. Likewise, something may be considered a misleading omission when there is insufficient information, or it is presented in an unclear, unintelligible, ambiguous, or untimely manner.
Advertisements in the UK must also comply with the UK Code of Non-broadcast Advertising and Direct & Promotional Marketing (CAP Code), which applies to print and online/mobile media and calls for honesty and accuracy in advertisement. See the link here for information.
According to the Federal Trade Commission — which is an independent agency of the U.S. government that regulates unfair or deceptive commercial practices — claims made in ads, "must be truthful, cannot be deceptive or unfair, and must be evidence-based."
The FTC has an entire section dedicated to online advertisements (link here), which emphasizes the need to portray products in a truthful light. Mobile game ads are under increasing scrutiny. In 2021, mobile game advertising company Tapjoy reached a settlement after the FTC filed a complaint about its ad campaigns that promised game rewards that players claimed were untruthful.
The Federal Trade Commission Act has been in practice for over 100 years, and legislation is evolving to this day.