Divorce Financial Solutions' previous on-premise TDS phone system was generating mid-call disconnects, extended outages, unpredictable costs, and a support experience that wasn't addressing any of it.
CTPros migrated Divorce Financial Solutions to Mitel MiCloud Connect — delivering service stability, predictable billing, 10-15% annual cost savings, and a partner who stayed engaged through every step of the transition.
Divorce Financial Solutions is a Wisconsin-based financial consulting firm that works with clients and attorneys navigating the financial dimensions of divorce — settlements, asset division, and long-term financial planning. The work is conducted primarily over the phone, with extended consultations between consultants, clients, and attorneys that require consistent, reliable call quality. When the phone system doesn't work, the business doesn't work.
Divorce Financial Solutions was losing confidence in their phone infrastructure. The on-premise TDS system they were running had become a recurring problem — mid-call disconnects, extended outages that sometimes lasted entire days, and maintenance costs that showed up as unexpected line items that were difficult to explain or justify. The support they were receiving from their previous provider wasn't addressing any of it.
For a business that conducts the majority of its client work by phone, that level of instability wasn't tolerable. They needed a new platform and a new partner — one recommended through a mutual third-party IT vendor, which is how they found CTPros.
"Our number one goal was minimal down-time when we were going through the migration. CTPros expertly handled the various transition issues enabling us to reach that goal. They made sure we were completely satisfied before they transitioned the support hand-off to Mitel."
Grant Zielinski, Owner & President, Divorce Financial Solutions
Scott Dressel, Major Accounts Representative at CTPros, led the initial engagement — recommending a move from on-premise infrastructure to a hosted VoIP solution after understanding the multiple frustrations DFS had with their current setup. CTPros demonstrated Mitel MiCloud Connect and walked through the benefits of a cloud-hosted platform for a business running on phone-dependent client consultations. Divorce Financial Solutions made the decision to move forward.
Trish Cottone, Project Manager at CTPros, oversaw the migration — coordinating number porting, system pre-configuration, staff setup, hunt group and call routing configuration, automated attendant setup, and voicemail before go-live. After the cutover, CTPros provided on-site training so staff could use the new system confidently from day one, with the on-site trainer available to address immediate issues or configuration changes as they surfaced.
"When a customer is moving to a new phone system there are many components that require careful planning and coordination between all parties involved. We need to ensure all phone numbers are ported to the new carrier and properly pre-configured, all necessary staff members are set up with the appropriate profiles, and all system configurations are ready to roll by the go-live date."
Trish Cottone, Project Manager, CTPros
The move to MiCloud Connect delivered on the three things Divorce Financial Solutions needed most.
Service reliability: Mid-call disconnects and extended outages stopped. Divorce Financial Solutions can now conduct client consultations without phone instability disrupting the work.
Predictable costs: Unexpected maintenance bills and unclear charges are gone. Monthly billing is consistent, and the annual cost savings came in at 10-15% compared to running and maintaining the on-premise system.
Consolidated conferencing: Divorce Financial Solutions had been using a separate third-party conference bridge tool because they couldn't rely on call quality for meetings. With MiCloud Connect, the built-in conferencing integrated with Outlook replaced it — one less platform to manage, and a simpler scheduling process for everyone.
"Previously, we were finding ourselves in a position where we were having to pay for unexpected expenses to keep the system running and managed properly. Sometimes it wasn't clear what the expenses were for, which certainly didn't help build confidence between us, our support partner, and the phone vendor."
Grant Zielinski, Owner & President, Divorce Financial Solutions
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