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Axia Women's Health: 200 Locations, One Cloud Platform

Axia Women's Health partners with CTPros to replace fragmented legacy PBX systems across a 200-location healthcare network with RingCentral — in phases, with HIPAA compliance built in from the start.

BRIEF SUMMARY

Industry: Healthcare

Location: Multiple

Employees: 1001-5000

Platform: RingCentral

The Challenge

Axia Women's Health was mid-deployment with a vendor that couldn't meet their evolving requirements — leaving a 200-location healthcare network without a clear path to standardized, HIPAA-compliant cloud communications.

The Solution

CTPros stepped in to assess the environment, guide platform selection, and execute a phased RingCentral migration across Axia's growing network of care centers.

CLIENT INTRO

About Axia Women's Health

Axia Women's Health is a Managed Service Organization that handles business operations for hundreds of women's healthcare providers across the country. Founded in 2017 and headquartered across New Jersey and Pennsylvania, Axia has grown rapidly through acquisitions and organic expansion — operating approximately 200 locations across five states, with more coming. With over 3,000 employees supporting patient-facing care centers, standardized, secure, and reliable communications infrastructure isn't optional — it's operationally essential.

CHALLENGE

A Mid-Deployment Vendor Falls Short — With Hundreds of Locations Still to Go

Axia's IT department had already started down the path. Faced with a patchwork of legacy PBX systems inherited through acquisitions, Axia had engaged a vendor to standardize communications across their physician network and migrate to a modern cloud platform. Partway through the deployment, the situation changed — new requirements emerged, and it became clear the vendor couldn't meet them.

The stakes were significant. As a healthcare organization, Axia had non-negotiable requirements around patient data security — HIPAA and PCI compliance had to be built into the platform architecture, not addressed after the fact. Call quality and reliability across hundreds of care centers were equally critical. And the deployment strategy had to be phased — with hundreds of locations still to migrate, a big-bang cutover wasn't an option. They needed a partner who specialized in complex, phased implementations and could take over a deployment already in progress.

Paul Stage, Axia's Director of IT Infrastructure, reached out to CTPros — their longstanding communications partner — to help assess the situation and find a better path forward.

"We, as an IT department, needed a solid win. Because of our experience with CTPros, we knew what we'd be getting and had high expectations, and they were able to deliver a smooth migration to the cloud as well as exceptional ongoing support."

Paul Stage, Director of IT Infrastructure, Axia Women's Health

SOLUTION

A Phased Migration Built for Healthcare Scale

CTPros' discovery team and engineers worked alongside Axia to assess the current technology environment, understand future goals, and identify the platforms best suited for a healthcare organization at Axia's scale and complexity. Axia assembled a telephony committee of key business stakeholders to evaluate the options — CTPros facilitated customized, guided platform demonstrations so the committee could see each option in action against their actual requirements.

Axia selected RingCentral — specifically for its ease of use, its reputation, and its HITRUST security certification, which addressed the patient data security requirements directly. CTPros' Technical Account Management team then built out the full action plan: a rolling, phased migration timeline that moved care centers through the transition without disrupting ongoing patient operations, with personalized training for both existing locations and new onboarding offices as Axia continued to grow.

The two teams worked closely together throughout — CTPros performing implementations with RingCentral as backup support, ensuring every location was moved correctly and the platform was configured consistently across the network.

RESULTS

Hundreds of Care Centers. One Standardized Platform. A Solid Win.

The phased migration gave Axia's IT department exactly what it needed — a structured path to standardization that didn't require halting the organization's ongoing growth. CTPros' discovery process allowed Axia to evaluate multiple platforms in a condensed timeline, saving both time and the cost of a drawn-out evaluation. The RingCentral rollout gave Axia's staff standardized communications tools across the network, eliminating the fragmentation of the legacy PBX environment and the ongoing concern that an aging system would fail at a critical moment.

Axia now has a cloud platform that supports the organization's continued expansion — new care centers onboard to the same system, with the same training and configuration, rather than inheriting whatever communications setup existed before the acquisition. The migration is ongoing as the network grows, with CTPros continuing to execute implementations alongside Axia's team.

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