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HERO MODULE: orient the visitor immediately - who is the client, what did they need, what did CTPros deliver
BRIEF SUMMARY
Industry: Pro Sports
Industry: Pro Sports
Location: Wisconsin
Location: Wisconsin
Platform: Mitel/ShoreTel
Platform: Mitel/ShoreTel
The Challenge
The Challenge
The Milwaukee Brewers were running a legacy PBX installed when the stadium opened in 2001. After 15 years, the system couldn't deliver the functionality the organization needed — and staff throughout the organization had stopped asking whether the phone system could do things, because the answer was always no.
The Solution
The Solution
CTPros implemented Mitel MiVoice Connect at American Family Field — completing the installation on an accelerated offseason timeline, coordinating the spring training facility integration in Phoenix, and providing ongoing support for game day operations.
CLIENT INTRO
About the Milwaukee Brewers
About the Milwaukee Brewers
The Milwaukee Brewers are a professional Major League Baseball team competing in the Central Division of the National League. The Brewers play at American Family Field in Milwaukee, Wisconsin — a venue that houses not just the on-field operation but the full front office, stadium operations, and the communications infrastructure that keeps everything running on game days and off.
CHALLENGE
A Legacy PBX From Opening Day — Still Running 15 Years Later
A Legacy PBX From Opening Day — Still Running 15 Years Later
The phone system at the Brewers' stadium had been in place since the building opened in 2001. By the time the organization decided to replace it, the system had been running for 15 years on hardware and software that was never designed for what the Brewers needed it to do in the modern communications environment.
The signal was coming from everywhere in the organization. Staff from the front office to stadium operations were regularly asking whether the phone system could do specific things — and the answer was consistently no. The gap between what the organization needed and what the legacy system could deliver had become impossible to ignore. The Brewers knew it was time to retire the 15-year-old system and find something built for today.
"This was the biggest project I think I ever took on in my 10 years with the Brewers at the time, so it was intimidating from the start. From the second we started working with them the system just seemed to make sense and it just worked for exactly what we needed."
Brewers IT
SOLUTION
Three Vendors, a Staff Demo, and a Unanimous Vote
Three Vendors, a Staff Demo, and a Unanimous Vote
The Brewers evaluated three different providers, bringing in key staff from across the organization to demo the platforms hands-on rather than leaving the decision to IT alone. The vote for Mitel MiVoice Connect was unanimous.
CTPros handled the implementation — working against the compressed timeline of the baseball offseason to get the system installed, configured, and operational before the season began. Chris Frey, then VP of Operations at CTPros, led the engagement. The project required coordinating across the entire stadium environment, with CTPros walking the Brewers team through every step of the process against a specific milestone timeline to ensure the cutover went cleanly.
The engagement extended beyond Miller Park. As the Brewers began building a new spring training facility in Phoenix, they engaged CTPros to design and integrate the new phone system with the existing system at the Milwaukee stadium — connecting both facilities on a unified communications infrastructure.
RESULTS
Highly Stable, Reliable, and Ready for Game Day
Highly Stable, Reliable, and Ready for Game Day
The MiVoice Connect implementation delivered everything the Brewers needed from the system they'd been asking for. The platform has been stable and reliable — covering both the front office and the full stadium operation — with ongoing support from CTPros available on standby during individual game on-sales when the organization needs fast response.
The accelerated offseason timeline was met without disruption. The spring training facility integration in Phoenix was completed successfully. The organization's decade-long frustration with a phone system that couldn't keep up was resolved.
"The entire experience — from vendor selection to implementation to ongoing support and maintenance — has been flawless. We couldn't be happier with our Mitel solution and CTPros, our local integrator."
Brewers IT
VIDEO MODULE: Some case studies have associated video interviews, this template needs to have the option to have a video here, some case studies will use it and some wont
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