Organizational Documentation

Common Documentation

• Provides an understanding of the current state of the organization's network infrastructure.

• Network document usually contains the following components:

  • Physical network diagram - Devices, connections, locations, etc.

  • Floor plan - Network layout, buildings, floors, etc.

  • Rack diagram - Network and servers on a rack.

  • Intermediate distribution frame (IDF) / main distribution frame (MDF) documentation

  • Logical network diagram - IP addresses, device types, device models, etc.

  • Wiring diagram - Wiring and cabling standards.

  • Site survey report - Wireless network topology showing the Access Point placement and signal strength.

  • Audit and assessment report

  • Baseline configurations

Common Agreements

Non-disclosure agreement (NDA)

• Organization may need to prevent employees or contractors from disclosing sensitive information to others.

• An NDA is a legal document which is used to prevent the disclosure of any confidential information.

Service-level agreement (SLA)

• A service-level agreement is a commitment between a service provider and a client.

• This agreement outlines the minimum accepted level of service that is required from a service provider. 

• Particular aspects of the service – quality, availability, responsibilities – are agreed between the service provider and the service user.

Memorandum of understanding (MOU)

• A memorandum of understanding is a type of agreement between two or more parties. 

• It expresses a convergence of will between the parties, indicating an intended common line of action.

• This is a less formal type of agreement used within an organization. 

• Sometimes in the form of a letter which states the intent.

• Unlike agreements, this document does not require any signing.