Customer Support

CUSTOMER SUPPORT OVERVIEW

Clovergen - Customer Support Clovergen is customer-success focused. Customer success begins with the design of the project, the efficient execution of the project, analysis of the data and supporting the customer to ensure that the data and reports generated meet their needs. To achieve all of these goals we have teams for each project who work with the customer to ensure that we understand their needs and meet them to the customer’s satisfaction. At Clovergen we consider a successful project to be one in which we have generated publication-ready data efficiently, effectively in a rapid time-frame and gives our customers what they need to aid in the research success.

Our Process:

• In the design and development phase of your project, a team consisting of a Project Manager and Technical Support persons will work to ensure that we understand your needs and design the project to meet those needs.
• During the project, the Project Manager and scientific team work closely to ensure that the project proceeds as expected/needed and keeps you updated. At each step along the way, you will be contacted by Clovergen and given the status of your project and its disposition.
• After completion of the project we continue to support your needs via scientists at Clovergen who are available to answer your questions and assist you in reviewing the information that we have generated. Our support scientists will give you feedback on any inquiry that you have within 24 hours and we provide support on your project for up to one year from project completion.

Our Scientific and Support Team works to ensure your satisfaction and the success of your project. Our Customer Success Focus is a significant strength of our company.